Profession drugstore manager

Drugstore managers are responsible for activities and staff in drugstores that sell items such as magazines, household products, medicines, cosmetics, candy or refreshments. ​They manage employees, monitor the sales of the store, manage budgets and order supplies when a product is out of supply and perform administrative duties if required.

Personality Type

• Enterprising / Conventional

Knowledge

• Beverage products

  The offered beverage products, their functionalities, properties and legal and regulatory requirements.

• Medicines for self-medication

  Medication which can be self-administered by individuals for psychological or physical problems. This type is sold in supermarkets and drugstores and does not require a doctors prescription. This medication mostly treats common health issues.

Skills

• Order supplies

  Command products from relevant suppliers to get convenient and profitable products to purchase.

• Manage staff

  Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

• Monitor customer service

  Ensure all employees are providing excellent customer service in accordance to company policy.

• Set up pricing strategies

  Apply methods used for setting product value taking into consideration market conditions, competitor actions, input costs, and others.

• Ensure compliance with purchasing and contracting regulations

  Implement and monitor company activities in compliance with legal contracting and purchasing legislations.

• Ensure correct goods labelling

  Ensure that goods are labeled with all necessary labeling information (e.g. legal, technological, hazardous and others) regarding the product. Ensure that labels respects the legal requirements and adhere to regulations.

• Apply health and safety standards

  Adhere to standards of hygiene and safety established by respective authorities.

• Oversee promotional sales prices

  Ensure that sale prices and promotions are passed through the register as they should.

• Supervise merchandise displays

  Work closely together with visual display staff to decide how items should be displayed, in order to maximise customer interest and product sales.

• Maintain relationship with suppliers

  Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.

• Maintain relationship with customers

  Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.

• Advise customers on usage of medical products

  Provide advice to customers on what medical products can be used for various medical conditions.

• Adhere to organisational guidelines

  Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.

• Manage budgets

  Plan, monitor and report on the budget.

• Obtain relevant licenses

  Comply with specific legal regulations, e.g. install the necessary systems and provide the necessary documentation, in order to obtain the relevant license.

• Maximise sales revenues

  Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.

• Set sales goals

  Set sales goals and objectives to be reached by a sales team within a period of time such as the target amount of sales made and new customers found.

• Manage theft prevention

  Apply theft and robbery prevention; monitor security surveillance equipment; enforce security procedures if needed.

Optional knowledge and skills

Source: Sisyphus ODB