Profession drugstore manager

Drugstore managers are responsible for activities and staff in drugstores that sell items such as magazines, household products, medicines, cosmetics, candy or refreshments. ​They manage employees, monitor the sales of the store, manage budgets and order supplies when a product is out of supply and perform administrative duties if required.

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Personality Type

  • Enterprising / Conventional

Knowledge

  • Beverage products

    The offered beverage products, their functionalities, properties and legal and regulatory requirements.

  • Medicines for self-medication

    Medication which can be self-administered by individuals for psychological or physical problems. This type is sold in supermarkets and drugstores and does not require a doctors prescription. This medication mostly treats common health issues.

Skills

  • Supervise merchandise displays

    Work closely together with visual display staff to decide how items should be displayed, in order to maximise customer interest and product sales.

  • Ensure compliance with purchasing and contracting regulations

    Implement and monitor company activities in compliance with legal contracting and purchasing legislations.

  • Maintain relationship with customers

    Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.

  • Set up pricing strategies

    Apply methods used for setting product value taking into consideration market conditions, competitor actions, input costs, and others.

  • Maintain relationship with suppliers

    Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.

  • Manage theft prevention

    Apply theft and robbery prevention; monitor security surveillance equipment; enforce security procedures if needed.

  • Obtain relevant licenses

    Comply with specific legal regulations, e.g. install the necessary systems and provide the necessary documentation, in order to obtain the relevant license.

  • Maximise sales revenues

    Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.

  • Order supplies

    Command products from relevant suppliers to get convenient and profitable products to purchase.

  • Manage budgets

    Conduct cost estimates and budget planning. Monitor the budget, as well as costs and expenses. Forecast the budget development continuously. Report on the budget.

  • Oversee promotional sales prices

    Ensure that sale prices and promotions are passed through the register as they should.

  • Manage staff

    Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

  • Adhere to organisational guidelines

    Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.

  • Advise customers on usage of medical products

    Provide advice to customers on what medical products can be used for various medical conditions.

  • Set sales goals

    Set sales goals and objectives to be reached by a sales team within a period of time such as the target amount of sales made and new customers found.

  • Apply health and safety standards

    Adhere to standards of hygiene and safety established by respective authorities.

  • Monitor customer service

    Ensure all employees are providing excellent customer service in accordance to company policy.

  • Ensure correct goods labelling

    Ensure that goods are labeled with all necessary labeling information (e.g. legal, technological, hazardous and others) regarding the product. Ensure that labels respects the legal requirements and adhere to regulations.

Optional knowledge and skills

sales activities manage inventory negotiate buying conditions handle financial overviews of the store company policies store products ensure store security cosmetics maintain store cleanliness employment law accounting ensure customer focus general medicine study sales levels of products types of written press manage health and safety standards operate cash register