Profession electricity sales representative

Electricity sales representatives assess clients' energy needs, and recommend the purchase of electricity supply from their corporation. They promote their corporation's services, and negotiate terms of sale with clients.

Personality Type

• Enterprising / Conventional
• Conventional / Enterprising

Knowledge

• Electricity market

  The trends and major driving factors in the electricity trading market, electricity trades methodologies and practice, and the identification of the major stakeholders in the electricity sector.

• Electricity

  Understand the principles of electricity and electrical power circuits, as well as the associated risks.

• Characteristics of services

  The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.

• Sales argumentation

  Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.

• Sales strategies

  The principles concerning customer behaviour and target markets with the aim of promotion and sales of a product or a service.

• Characteristics of products

  The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.

Skills

• Identify customer's needs

  Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

• Monitor after sales records

  Keep an eye on the after sales feedback and monitor customer satisfaction or complaints; record after sales calls for thorough data analysis.

• Inform customers on energy consumption fees

  Inform potential customers of an energy retailer on the monthly fees charged for their energy supply services, and any additional charges.

• Answer requests for quotation

  Make up prices and documents for the products that customers may purchase.

• Manage contracts

  Negotiate the terms, conditions, costs and other specifications of a contract while making sure they comply with legal requirements and are legally enforceable. Oversee the execution of the contract, agree on and document any changes.

• Assess customers

  Quickly compose a picture of a customers’ personal circumstances, needs and preferences.

• Carry out sales analysis

  Examine sales reports to see what goods and services have and have not sold well.

• Identify energy needs

  Identify the type and amount of energy supply necessary in a building or facility, in order to provide the most beneficial, sustainable, and cost-effective energy services for a consumer.

Optional knowledge and skills

Source: Sisyphus ODB