Profession emergency medical dispatcher

Emergency medical dispatchers respond to urgent calls made to the control center, take information about the emergency situation, the address and other details and dispatch the nearest ambulance or paramedic helicopter.

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Personality Type

  • Conventional / Enterprising
  • Conventional / Social


  • Medical dispatch

    The concepts of a medical dispatch system and its use which consists in performing criteria based medical dispatch, answering emergency calls, and operating computer aided dispatch systems.

  • Local geography

    The range of physical and geographical properties and descriptions of a local area, by street names and not only.


  • Provide advice to emergency callers

    Provide technical or practical advice to emergency callers prior to the arrival of the ambulance.

  • Adhere to organisational guidelines

    Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.

  • Personnel planning in emergency response

    Planning of personnel to be dispatched to emergency locations in either medical, fire or police operations.

  • Log emergency call information electronically

    Register the information received from emergency callers into a computer for further processing or record keeping purposes.

  • Comply with legislation related to health care

    Comply with the regional and national legislation that is relevant to one`s work and apply it in practice.

  • Work in multidisciplinary teams related to emergency care

    Work with a variety of people from various health care and non-health care services such as ambulance control room staff, paramedics, doctors and nurses, as well as people working in the fire and police department.

  • Listen actively

    Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.

  • Tolerate stress

    Maintain a temperate mental state and effective performance under pressure or adverse circumstances.

  • Comply with quality standards related to healthcare practice

    Apply quality standards related to risk management, safety procedures, patients feedback, screening and medical devices in daily practice, as they are recognized by the national professional associations and authorities.

  • Answer emergency calls

    Take calls from individuals who find themselves in life threating situations and who require assistance.

  • Prioritise emergencies

    Determine the level of risk of an emergency situation and balance the dispatch of ambulances to emergency situations accordingly.'

  • Operate an emergency communication system

    Efficiently operate common communication systems used in emergencies, such as base station mobile transmitters and receivers, portable transmitters and receivers, repeaters, cellular phones, pagers, automated vehicle locators, and satellite phones as required.

  • Manage dispatch software systems;

    Manage dispatch software systems to execute tasks such as work order generation, route planning, and other activities.

  • Communicate verbal instructions

    Communicate transparent instructions. Ensure that messages are understood and followed correctly.

  • Support distressed emergency callers

    Provide emotional support and guidance to emergency callers, helping them to cope with the distressing situation.

Optional knowledge and skills

coordinate with other emergency services observe confidentiality professional documentation in health care health care legislation communicate in foreign languages with health service providers medical terminology show intercultural awareness health care system customer service