Profession employment agent

Employment agents work for employment services and agencies. They match job seekers with advertised job vacancies and provide advice on job search activities.

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Personality Type

  • Enterprising / Conventional
  • Enterprising / Realistic

Knowledge

  • Job market offers

    Job opportunities available on the labour market, depending on the economic field concerned.

  • Employment law

    The law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.

  • Labour legislation

    Legislation, on a national or international level, that governs labour conditions in various fields between labour parties such as the government, employees, employers, and trade unions.

Skills

  • Communicate by telephone

    Liaise via telephone by making and answering calls in a timely, professional and polite manner.

  • Interview people

    Interview people in a range of different circumstances.

  • Profile people

    Create a profile of someone, by outlining this person's characteristics, personality, skills and motives, often by the use of information obtained from an interview or questionnaire.

  • Observe confidentiality

    Observe the set of rules establishing the nondisclosure of information except to another authorised person.

  • Listen actively

    Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.

  • Develop professional network

    Reach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal professional network and stay up to date on their activities.

  • Maintain privacy of service users

    Respect and maintain the dignity and privacy of the client, protecting his or her confidential information and clearly explaining policies about confidentiality to the client and other parties involved.

  • Promote gender equality in business contexts

    Raise awareness and campaign for the equalisation between the sexes by the assessment of their participation in the position and the activities carried out by companies and businesses at large.

  • Apply knowledge of human behaviour

    Practice principles related to group behaviour, trends in society, and influence of societal dynamics.

  • Document interviews

    Record, write, and capture answers and information collected during interviews for processing and analysis using shorthand or technical equipment.

Optional knowledge and skills

prepare for job interview search databases human resource management analyse unemployment rates assess character promote employment policy assist clients with personal development mentor individuals advise on career facilitate job market access organise training fix meetings promote inclusion in organisations liaise with local authorities provide information on study programmes