Profession gambling manager

Gambling managers organise and coordinate the activities of a gambling facility. They oversee daily operations and facilitate communications between staff and customers. They manage and train staff and strive to improve the profitability of their business. They take responsibility for all gambling activities and ensure that relevant gambling rules and regulations are followed.

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Personality Type

  • Enterprising / Conventional
  • Enterprising / Investigative

Knowledge

  • Corporate social responsibility

    The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.

Skills

  • Train employees

    Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.

  • Supervise the work of staff on different shifts

    Oversee the activities of the employees working in shifts in order to ensure continuous operations.

  • Monitor customer behaviour

    Oversee, identify and observe the evolution of the customer's needs and interests.

  • Manage operational budgets

    Prepare, monitor and adjust operational budgets together with the economical/administrative manager/professionals in the arts institute/unit/project.

  • Represent the organisation

    Act as representative of the institution, company or organisation to the outside world.

  • Establish daily priorities

    Establish daily priorities for staff personnel; effectively deal with multi-task workload.

  • Perform project management

    Manage and plan various resources, such as human resources, budget, deadline, results, and quality necessary for a specific project, and monitor the project's progress in order to achieve a specific goal within a set time and budget.

  • Manage supplies

    Monitor and control the flow of supplies that includes the purchase, storage and movement of the required quality of raw materials, and also work-in-progress inventory. Manage supply chain activities and synchronise supply with demand of production and customer.

  • Identify indicators of problem gambling

    Recognise and react adequately to signs of problem gambling, such as obsession, undue persistence in the face of mounting losses, irrational behaviour, and borrowing money.

  • Display betting information

    Answer betting queries and put betting information on display.

  • Measure customer feedback

    Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.

  • Recruit employees

    Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.

  • Supervise daily information operations

    Direct daily operations of different units. Coordinate program/project activities to assure the respect of costs and time.

  • Manage budgets

    Conduct cost estimates and budget planning. Monitor the budget, as well as costs and expenses. Forecast the budget development continuously. Report on the budget.

  • Manage staff

    Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

  • Set organisational policies

    Participate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users.

  • Supervise game operations

    Circulate between gaming tables watching the games to ensure that operations are conducted properly. Note irregularities and malfunctions, ensure that dealers follow house rules and that players don't cheat.

  • Liaise with local authorities

    Maintain the liaison and exchange of information with regional or local authorities.

  • Follow company standards

    Lead and manage according to the organisation's code of conduct.

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

  • Assist customers

    Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.

  • Follow ethical code of conduct of gambling

    Follow the rules and ethical code used in gambling, betting and lottery. Keep the entertainment of players in mind.

  • Analyse gambling data

    Analyse relevant data points collected during gambling, betting or lottery activities. Process the data to obtain conclusions useful for the efficient running of the betting or lottery operation.

  • Prevent money laundering in gambling

    Take steps to prevent the abuse of the casino for avoiding taxation or obscuring the origin of money.

Optional knowledge and skills

organise labour handle game complaints work in an organised manner online gambling apply gaming psychology handle customer complaints schedule recreation facilities develop recreation programmes apply knowledge of human behaviour recreation activities promote recreation activities handle incidents keep task records delegate activities identify customer's needs manage online gambling manage logistics manage recreational facility