Profession gaming dealer
Gaming dealers operate table games. They stand behind the game table and operate games of chance by dispensing the appropriate number of cards to players, or operating other gaming equipment. They also distribute winnings, or collect players' money or chips.
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- Responsible gambling
The proper behaviour when participating in a gambling game such as how to be aware of others people's reactions and why people act and react as they do.
- Casino policies
The policies and requirements that govern the activities of a casino.
- Casino game rules
The rules and principles that govern the different games played within a casino.
- Deal cards
Deal cards to house hands; compare these hands with players' hands to determine winners, in games such as Blackjack. Operate gaming table and deal the appropriate number of cards to each player.
- Promote company
To always try to project the company in the best possible light and to go the extra mile to ensure the best possible experience at the club by staff and customers alike. To explain and actively promote all club activities to customers.
- Report to gaming manager
Report incidents such as giving signs to other players and laundering money to the gaming manager without necessarily disturbing the gaming process.
- Conduct gambling games
To be technically competent in dealing with all games within the casino; to carry out all Gaming operations, including table administration, opening and closing procedures and the soft count operation and be competent with the required standard and in line with requisite regulations.
- Follow ethical code of conduct of gambling
Follow the rules and ethical code used in gambling, betting and lottery. Keep the entertainment of players in mind.
- Maintain game area
Maintain cleanliness and overall safety of gaming and working areas.
- Take care of personal appearance
Project the correct professional image by ensuring personal appearance is always of the highest standard. Select proper outfit and overall image and outlook; make daily efforts to build a good impression.
- Follow safety precautions in a gaming room
Follow the safety rules concerning gaming rooms to ensure the safety and the pleausure of the gamers, personnel and other by-standers.
- Show good manners with players
Be polite and show good manners towards players, by-standers and other audience.
- Identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
- Operate games
Acknowledge and greet all customers to the gaming tables, be fully conversant with the rules and company procedures of all games within the casino; give clear and confident commentary throughout all games and maintain the required level of table security, ensuring that any problems are brought to the attention of the table inspector; control games by pacing them accordingly with regard to ‘chip’ volume and customer and business needs; demonstrate awareness of customers and their mode of play, responding to their requests where appropriate; explain fully the rules of games to customers, recognising when customers require help and provide assistance in a positive manner.
- Show diplomacy
Deal with people in a sensitive and tactful way.
- Attract gamers
Attract customers to the casino games and engage with them.
- Focus on service
Actively look for efficient ways to help people.
- Communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
- Participate in games for player distribution
Participate in casino games to ensure the minimum amount of players at a given table.
- Train dealers
Instruct and teach new dealers about the description of their job and introduce them to the team.
- Redistribute wagered money
Pay winnings and collect losing bets as established by the rules and procedures of a specific game.