Profession garage manager
Garage supervisors plan, organise, direct, co-ordinate and participate in the day-to-day running of garages and specialist vehicle maintenance and repair establishments.
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- Enterprising / Conventional
Tasks garage manager
- Confer with customers to obtain descriptions of vehicle problems and to discuss work to be performed.
- Estimate costs and time required for repair or maintenance of the vehicle.
- Plan, organize and coordinate the day-to-day running of the garage, e.g. by writing work orders and by arranging for garage staff to perform necessary maintenance and repair work on vehicles.
- Repair, maintain and service vehicles and their mechanical and electronic components.
- Ensure that necessary spare parts, materials and equipment are available or obtainable at short notice.
- Check the activities in the garage, inspect completed work for compliance with safety and other statutory regulations, and make sure defects are repaired or adjusted.
- Maintain records of repair and service work, and make reports to detect recurrent faults.
- Make sure the vehicle is returned to the owner in a clean and decent state.
- Provide information for staff about latest developments, technical specifications of new cars, garage merchandise, etc.
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- Garage receptionist
- Motor-vehicle engine fitter
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- Road vehicles loader
- Truck mechanic
- Vehicle patrolman/woman
- Vehicle spray painter
- Vehicle upholsterer
- Car controls
The functioning of specific car equipment such as how to operate and handle the clutch, throttle, lighting, instrumentation, transmission and the brakes.
- Customer relationship management
The customer-oriented management approach and basic principles of successful customer relations that focus on interactions with customers such as technical support, customer services, after-sales support and direct communication with the customer.
- Customer service
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
- Communication principles
The set of commonly shared principles in regards with communication such as active listening, establish rapport, adjusting the register, and respecting the intervention of others.
- Corporate social responsibility
The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.
- Financial management
The field of finance that concerns the practical process analysis and tools for designating financial resources. It encompasses the structure of businesses, the investment sources, and the value increase of corporations due to managerial decision-making.
- Product comprehension
The offered products, their functionalities, properties and legal and regulatory requirements.
- Liaise with managers
Liaise with managers of other departments ensuring effective service and communication, i.e. sales, planning, purchasing, trading, distribution and technical.
- Supervise work
Direct and supervise the day-to-day activities of subordinate personnel.
- Promote organisational communication
Promote and nurture the efficient spread of plans and business information throughout the organisation by strengthening the channels of communication at its disposal.
- Create solutions to problems
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
- Advise customers
Give information to people regarding import and export restrictions, tariff systems and other custom-related topics.
- Disseminate internal communications
Disseminate internal communications using the different communication channels that a company has at its disposal.
- Identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
- Maintain relationship with suppliers
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
- Manage staff
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
- Provide operational efficiency training to employees
Provide resources and prepares employee training activities and workshops; increase efficiency of warehouse operations.
- Diagnose problems with vehicles
Diagnose issues with vehicles and assess the efforts and costs required to resolve them.
- Supervise the management of an establishment
Run the management of an establishment and ensure that every need for an smooth running of the operations is looked after.
- Plan employees work in vehicle maintenance
Schedule work schemes for employees in vehicle maintenance. Plan and assign work in order to make sure agreements and deadlines are met.
- Guarantee customer satisfaction
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
- Follow company standards
Lead and manage according to the organisation's code of conduct.
- Use different communication channels
Use various types of communication channels such as verbal, handwritten, digital and telephonic communication with the aim of constructing and sharing information and ideas.
- Maintain relationship with customers
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
- Plan health and safety procedures
Set up procedures for maintaining and improving health and safety in the workplace.
- Visit manufacturers
Visit manufacturers in order to learn about production process and to assess product quality.