Profession hawker

Hawkers sell goods and services on established routes, street and market locations.

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Personality Type

Knowledge

  • Consumer protection

    The current legislation applicable in relation to the rights of consumers in the marketplace.

  • Sales argumentation

    Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.

  • Product comprehension

    The offered products, their functionalities, properties and legal and regulatory requirements.

Skills

  • Guarantee customer satisfaction

    Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

  • Process payments

    Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.

  • Assist customers

    Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.

  • Adapt to different weather conditions

    Cope with regular exposure to extreme weather conditions and hazardous environments.

  • Ensure customer focus

    Attitude that puts customers at the centre of the business in all cases.

  • Use different communication channels

    Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

  • Carry out active selling

    Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.

  • Maintain work area cleanliness

    Keep the working area and equipment clean and orderly.

  • Negotiate price

    Arrange an agreement on price of products or services provided or offered.

  • Apply health and safety standards

    Adhere to standards of hygiene and safety established by respective authorities.

  • Perform manual work autonomously

    Show the ability to pursue basic manual tasks without the help or assistance of others, not needing supervision or guidance, and taking responsibility for one's actions.

  • Organise product display

    Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.

  • Ensure product preparation

    Ensure that products such as food items are correctly prepared and made ready for consumption; combine different parts until they form one sellable unit.

  • Demonstrate products' features

    Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.

  • Upsell products

    Persuade customers to buy additional or more expensive products.

  • Unload supplies

    Remove deliveries from a truck and move new supplies to workplace or storage area.

Optional knowledge and skills

textile products, textile semi-finished products and raw materials market participants footwear industry clothing sizes electronic and telecommunication equipment value-added tax law fabric types characteristics of faces sugar, chocolate and sugar confectionery products fish, crustacean and mollusc products electronic communication features of sporting equipment dairy and edible oil products floral composition techniques fruit and vegetable products textile trends manufacturer's recommended price household products electrical household appliances products speak dialect types of watches clothing and footwear products beverage products operate cash point sales promotion techniques cold chain fish varieties tobacco products coffee, tea, cocoa and spice products meat and meat products telecommunication industry utilise cross-selling textile industry hides, skins and leather products prevent theft watches and jewellery products sales strategies operate cash register