Profession healthcare assistant

Healthcare assistants work together in a team with registered nurses within the occupational fields of nursing, care and maintenance of people of all age-groups in all diverse acute care settings as well as in primary care environments.

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Personality Type

  • Social / Realistic
  • Social / Conventional

Skills

  • Work in multidisciplinary health teams

    Participate in the delivery of multidisciplinary health care, and understand the rules and competences of other healthcare related professions.

  • Educate on the prevention of illness

    Offer evidence-based advice on how to avoid ill health, educate and advise individuals and their carers on how to prevent ill health and/or be able to advise how to improve their environment and health conditions. Provide advice on the identification of risks leading to ill health and help to increase the patients' resilience by targeting prevention and early intervention strategies.

  • Interact with healthcare users

    Communicate with clients and their carer’s, with the patient’s permission, to keep them informed about the clients’ and patients’ progress and safeguarding confidentiality.

  • Empathise with the healthcare user

    Understand the background of clients` and patients’ symptoms, difficulties and behaviour. Be empathetic about their issues; showing respect and reinforcing their autonomy, self-esteem and independence. Demonstrate a concern for their welfare and handle according to the personal boundaries, sensitivities, cultural differences and preferences of the client and patient in mind.

  • Comply with legislation related to health care

    Comply with the regional and national legislation that is relevant to one`s work and apply it in practice.

  • Follow clinical guidelines

    Follow agreed protocols and guidelines in support of healthcare practice which are provided by healthcare institutions, professional associations, or authorities and also scientific organisations.

  • Contribute to continuity of health care

    Contribute to the delivery of coordinated and continuous healthcare.

  • Work under supervision in care

    Work under delegation and supervision of nurses to support nursing care and administration.

  • Adhere to organisational guidelines

    Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.

  • Support nurses

    Support nurses with the preparation and delivery of diagnostic and treatment interventions.

  • Listen actively

    Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.

  • Manage healthcare users' data

    Keep accurate client records which also satisfy legal and professional standards and ethical obligations in order to facilitate client management, ensuring that all clients' data (including verbal, written and electronic) are treated confidentially.

  • Work in a multicultural environment in health care

    Interact, relate and communicate with individuals from a variety of different cultures, when working in a healthcare environment.

  • Ensure safety of healthcare users

    Make sure that healthcare users are being treated professionally, effectively and safe from harm, adapting techniques and procedures according to the person's needs, abilities or the prevailing conditions.

  • Deal with emergency care situations

    Assess the signs and be well-prepared for a situation that poses an immediate threat to a person's health, security, property or environment.  

  • Apply organisational techniques

    Employ a set of organisational techniques and procedures which facilitate the achievement of the set goals set such as detailed planning of personnel's schedules. Use these resources efficiently and sustainably, and show flexibility when required.

  • Apply health sciences

    Apply a broad range of bio-medical, psycho-social, organisational, educational, and societal aspects of health, disease, and healthcare to improve healthcare services and to improve quality of life.

  • Promote inclusion

    Promote inclusion in health care and social services and respect diversity of beliefs, culture, values and preferences, keeping in mind the importance of equality and diversity issues.

  • Identify abnormalities

    Identify what is normal and abnormal concerning the well-being of patients, through experience and instruction, reporting to the nurses what is abnormal.

  • Develop a collaborative therapeutic relationship

    Develop a mutually collaborative therapeutic relationship during treatment, fostering and gaining healthcare users' trust and cooperation.

  • Work with nursing staff

    Work together with nurses and other health professionals in supporting the delivery of basic patient care.

  • Use e-health and mobile health technologies

    Use mobile health technologies and e-health (online applications and services) in order to enhance the provided healthcare.

  • Communicate with nursing staff

    Communicate with nurses and other health professionals ensuring the delivery of quality and safe patient care.

  • Monitor basic patients signs

    Monitor basic patient vital signs and other signs, taking actions as indicated by the nurse and report to her/him as appropriate.

  • Accept own accountability

    Accept accountability for one`s own professional activities and recognise the limits of one`s own scope of practice and competencies.

  • Have computer literacy

    Utilise computers, IT equipment and modern day technology in an efficient way.

  • Respond to changing situations in health care

    Cope with pressure and respond appropriately and in time to unexpected and rapidly changing situations in healthcare.

  • Provide basic support to patients

    Support patients and citizens with activities of daily living, such as hygiene, comfort, mobilisation and feeding needs.

  • Convey medical routine information

    Convey routine information to patients, relatives, and members of the public.

  • Comply with quality standards related to healthcare practice

    Apply quality standards related to risk management, safety procedures, patients feedback, screening and medical devices in daily practice, as they are recognized by the national professional associations and authorities.

  • Advise on healthcare users' informed consent

    Ensure patients/clients are fully informed about the risks and benefits of proposed treatments so they can give informed consent, engaging patients/clients in the process of their care and treatment.

  • Provide health education

    Provide evidence based strategies to promote healthy living, disease prevention and management.

  • Inform policy makers on health-related challenges

    Provide useful information related to health care professions to ensure policy decisions are made in the benefit of communities.

Optional knowledge and skills

evaluate older adults' ability to take care of themselves assist in the administration of medication to elderly support individuals to adjust to physical disability disability types communicate in foreign languages with health service providers older adults' needs conduct cleaning tasks disability care employ foreign languages in care geriatrics sterilization techniques employ foreign languages for health-related research distribute meals to patients

Common job titles

  • Program coordinator / executive assistant
  • Lab assistant/medical data entry associate
  • Physn assistant ii
  • Assistant administrator
  • Administrator-assistant
  • Supplemental patient care assistant ii
  • Patient care advocate (work at home)
  • Benefits coordinator assist/admin. asst.