Profession hospitality entertainment manager

Hospitality entertainment managers are in charge of managing the team which creates entertainment activities for the guests of a hospitality establishment.

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Personality Type

  • Enterprising / Conventional
  • Enterprising / Investigative

Knowledge

  • Recreation activities

    The field and characteristics of recreational activities for customers.

Skills

  • Plan events

    Plan programmes, agendas, budgets, and services of an event according to customers' requirements.

  • Evaluate entertainment programme

    Assess and improve the entertainment programme on offer by obtaining guest feedback and making use of available resources.

  • Provide tourism related information

    Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.

  • Handle customer complaints

    Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

  • Create solutions to problems

    Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.

  • Present reports

    Display results, statistics and conclusions to an audience in a transparent and straightforward way.

  • Negotiate price

    Arrange an agreement on price of products or services provided or offered.

  • Manage health and safety standards

    Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.

  • Implement marketing strategies

    Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.

  • Train employees

    Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.

  • Plan multi-agenda event

    Organise events and programmes which deliver content for multiple groups in parallel.

  • Coordinate events

    Lead events by managing budget, logistics, event support, security, emergency plans and follow up.

  • Comply with food safety and hygiene

    Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.

  • Develop entertainment programmes

    Create, schedule and guide engaging and challenging entertainment programmes.

  • Manage staff

    Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

  • Implement sales strategies

    Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.

Optional knowledge and skills

maintain customer service manage inspections of equipment supervise entertainment activities for guests demonstrate intercultural competences in hospitality services maintain incident reporting records assist clients with special needs think analytically greet guests build business relationships ensure safety in hospitality establishment ensure cross-department cooperation manage budgets recruit employees schedule shifts obtain sponsorship create annual marketing budget

Common job titles

  • Management trainee program
  • Guest experience manager
  • Events assistant supervisor
  • Entertainment lead/special events (on-call)
  • National events director
  • Attractions management opportunities
  • Merchandise management opportunities
  • Food & beverage management opportunities
  • Vice president, entertainment & events
  • Event manager