Profession hotel butler

Hotel butlers provide personalised services to guests in high level hospitality establishment. They manage the housekeeping staff to ensure clean interiors and excellent customer service. Hotel butlers are responsible for the general welfare and satisfaction of the guests.

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Personality Type

  • Enterprising / Conventional

Skills

  • Greet guests

    Welcome guests in a friendly manner in a certain place.

  • Run errands on behalf of customers

    Take orders and follow requests on behalf of a client, such as go shopping or pick up dry cleaning.

  • Handle customer complaints

    Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

  • Handle guest luggage

    Manage, pack, unpack and store guest luggage on request.

  • Maintain relationship with customers

    Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.

  • Identify customer's needs

    Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

  • Explain features in accommodation venue

    Clarify guests' accommodation facilities and demonstrate and show how to use them.

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

  • Comply with food safety and hygiene

    Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.

Optional knowledge and skills

assist clients with special needs provide tourism related information oversee guest laundry service ensure the privacy of guests implement marketing strategies implement sales strategies serve beverages take room service orders handle delivered packages

Common job titles

  • Full-time butler in upper east side
  • Full-time butler
  • Airport butler - concierge-lax
  • Airport butler - reservations agent
  • Concierge/butler
  • Airport butler - concierge-ord
  • Guest relations representative - mansion (mgm grand)
  • Home based travel agents
  • Guest services representative/front desk clerk
  • Banquet server ft