Profession hotel butler

Hotel butlers provide personalised services to guests in high level hospitality establishment. They manage the housekeeping staff to ensure clean interiors and excellent customer service. Hotel butlers are responsible for the general welfare and satisfaction of the guests.

Personality Type

• Enterprising / Conventional

Skills

• Handle guest luggage

  Manage, pack, unpack and store guest luggage on request.

• Run errands on behalf of customers

  Take orders and follow requests on behalf of a client, such as go shopping or pick up dry cleaning.

• Comply with food safety and hygiene

  Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.

• Maintain relationship with customers

  Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.

• Maintain customer service

  Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

• Identify customer's needs

  Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

• Explain features in accommodation venue

  Clarify guests' accommodation facilities and demonstrate and show how to use them.

• Greet guests

  Welcome guests in a friendly manner in a certain place.

• Handle customer complaints

  Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

Optional knowledge and skills

Source: Sisyphus ODB