Profession hotel concierge

Hotel concierges provide information to customers, assist guests with various tasks such as making restaurant reservations, recommending entertainment highlights, booking transportation (limousines, airplanes, boats, etc.) and other services, procurement of tickets to special events, and assisting with various travel arrangements and tours of local attractions.

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Personality Type

Skills

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

  • Assist clients with special needs

    Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.

  • Identify customer's needs

    Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

  • Provide tourism related information

    Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.

  • Comply with food safety and hygiene

    Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.

  • Handle customer complaints

    Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

  • Maintain relationship with customers

    Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.

  • Greet guests

    Welcome guests in a friendly manner in a certain place.

Optional knowledge and skills

implement marketing strategies assess cleanliness of areas handover the service area implement sales strategies deliver correspondence ensure the privacy of guests process reservations take room service orders handle personal identifiable information maintain incident reporting records distribute local information materials detect drug abuse