Profession hotel porter
The tasks of a hotel porters vary, as their goal is to ensure a comfortable stay for guests.
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Personality Type
- Realistic / Conventional
Related professions hotel, restaurant
- Bed and breakfast services worker
- Dishwasher
- Holiday hostess
- Hostel or bed and breakfast manager
- Hotel front desk receptionist
- Hotel manager
- Other personal services worker
- Restaurant manager
Skills
- Greet guests
Welcome guests in a friendly manner in a certain place.
- Handle guest luggage
Manage, pack, unpack and store guest luggage on request.
- Comply with food safety and hygiene
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
- Handle delivered packages
Administer delivered packages and ensure that they all reach their destination in time.
- Maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Assist clients with special needs
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
Optional knowledge and skills
run errands on behalf of customers provide door security handle customer complaints provide tourism related information explain features in accommodation venue park guest's vehicle implement sales strategies clean public areas detect drug abuse implement marketing strategies take room service orders handle chemical cleaning agentsCommon job titles
- Porter
- Hotel porter
- Porter/houseman
- Houseman / porter
- Porter/maintenance apprentice - condominium
- Janitor/porter
- Hotel housekeeping
- House attendant/porter