Profession housekeeping supervisor
Housekeeping supervisors are in charge of supervising and coordinating the daily running of cleaning and housekeeping activities hospitality establishments.
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- Enterprising / Conventional
- Ensure cross-department cooperation
Guarantee communication and cooperation with all the entities and teams in a given organisation, according to the company strategy.
- Schedule shifts
Plan staff time and shifts to reflect the demands of the business.
- Manage budgets
Conduct cost estimates and budget planning. Monitor the budget, as well as costs and expenses. Forecast the budget development continuously. Report on the budget.
- Coordinate redecoration of hospitality establishment
Lead redecoration of hospitality establishment by staying up to date with trends in decoration, fabrics and textiles and implementing necessary changes in order to meet changing desires and expectations.
- Manage health and safety standards
Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.
- Train employees
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.
- Procure hospitality products
Acquire goods or services from an outside external source.
- Comply with food safety and hygiene
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
- Manage inspections of equipment
Monitor formal or official viewings and examinations in order to regularly test and inspect property and equipment.
- Monitor stock level
Evaluate how much stock is used and determine what should be ordered.
- Manage maintenance operations
Oversee maintenance activities, making sure that staff is following procedures and ensuring routine and periodic refurbishment and maintenance activities.
- Manage budgets for social services programs
Plan and administer budgets in social services, covering programmes, equipment and support services.
- Manage staff
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
- Manage cleaning activities
Oversee cleaning activities undertaken by employees.
- Handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
- Maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Assess cleanliness of areas
Evaluate cleanliness of areas in order to make sure that they are clean and presentable for customers.
- Present reports
Display results, statistics and conclusions to an audience in a transparent and straightforward way.
- Supervise housekeeping operations
Oversee the day-to-day service and cleaning of rooms and public areas to ensure continuous operations.