Profession housekeeping supervisor

Housekeeping supervisors are in charge of supervising and coordinating the daily running of cleaning and housekeeping activities hospitality establishments.

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Personality Type

  • Enterprising / Conventional

Skills

  • Manage health and safety standards

    Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.

  • Coordinate redecoration of hospitality establishment

    Lead redecoration of hospitality establishment by staying up to date with trends in decoration, fabrics and textiles and implementing necessary changes in order to meet changing desires and expectations.

  • Monitor stock level

    Evaluate how much stock is used and determine what should be ordered.

  • Ensure cross-department cooperation

    Guarantee communication and cooperation with all the entities and teams in a given organisation, according to the company strategy.

  • Schedule shifts

    Plan staff time and shifts to reflect the demands of the business.

  • Manage cleaning activities

    Oversee cleaning activities undertaken by employees.

  • Assess cleanliness of areas

    Evaluate cleanliness of areas in order to make sure that they are clean and presentable for customers.

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

  • Procure hospitality products

    Acquire goods or services from an outside external source.

  • Supervise housekeeping operations

    Oversee the day-to-day service and cleaning of rooms and public areas to ensure continuous operations.

  • Manage staff

    Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

  • Manage maintenance operations

    Oversee maintenance activities, making sure that staff is following procedures and ensuring routine and periodic refurbishment and maintenance activities.

  • Handle customer complaints

    Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

  • Manage inspections of equipment

    Monitor formal or official viewings and examinations in order to regularly test and inspect property and equipment.

  • Present reports

    Display results, statistics and conclusions to an audience in a transparent and straightforward way.

  • Manage budgets

    Conduct cost estimates and budget planning. Monitor the budget, as well as costs and expenses. Forecast the budget development continuously. Report on the budget.

  • Manage budgets for social services programs

    Plan and administer budgets in social services, covering programmes, equipment and support services.

  • Train employees

    Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.

  • Comply with food safety and hygiene

    Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.

Optional knowledge and skills

service rooms handle surveillance equipment develop working procedures perform multiple tasks at the same time monitor work for special events think analytically identify customer's needs clean public areas greet guests manage stock rotation seek innovation in current practices perform services in a flexible manner encourage staff in cleaning activities handle chemical cleaning agents

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