Profession housing support worker
Housing support workers provide support and assistance to elderly, people with a physical impairment or learning disability, homeless people, ex-drug addicts, ex-alcohol addicts or ex-offenders.
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- Conventional / Social
- Social sciences
The development and characteristics of sociological, anthropological, psychological, political, and social policy theories.
- Company policies
The set of rules that govern the activity of a company.
- Legal requirements in the social sector
The prescribed legislative and regulatory requirements in the social sector.
- Social justice
The development and principles of human rights and social justice and the way they should be applied on a case by case basis.
- Customer service
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
- Protect vulnerable social service users
Intervene to provide physical, moral and psychological support to people in dangerous or difficult situations and to remove to a place of safety where appropriate.
- Assess social service users' situation
Assess the social situation of service users situation balancing curiosity and respect in the dialogue, considering their families, organisations and communities and the associated risks and identifying the needs and resources, in order to meet physical, emotional and social needs.
- Apply quality standards in social services
Apply quality stardards in social services while upholding social work values and principles.
- Support social service users with specific communication needs
Identify individuals who have specific communication preferences and needs, supporting them to interact with other people and monitoring communication to identify changing needs.
- Relate empathetically
Recognise, understand and share emotions and insights experienced by another.
- Promote inclusion
Promote inclusion in health care and social services and respect diversity of beliefs, culture, values and preferences, keeping in mind the importance of equality and diversity issues.
- Assist social service users in formulating complaints
Help social services users and caregivers file complaints, taking the complaints seriously and responding to them or passing them to the appropriate person.
- Advise on housing
Inform and support individuals or tenants in finding available housing opportunities, according to their particular needs, as well as liaise with authorities, in order to help individuals lead independent lives.
- Prevent social problems
Prevent social problems from developing, defining and implementing actions that can prevent social problems, striving for the enhancement of the quality of life for all citizens.
- Advocate for social service users
Speak for and on behalf of service users, using communicative skills and knowledge of relevant fields to assist those less advantaged.
- Maintain records of work with service users
Maintain accurate, concise, up-to-date and timely records of the work with service users while complying with legislation and policies related to privacy and security.
- Manage social crisis
Identify, respond and motivate individuals in social crisis situations, in a timely manner, making use of all resources.
- Conduct interview in social service
Induce clients, colleagues, executives, or public officials to talk fully, freely, and truthfully, so as to explore the interviewee`s experiences, attitudes, and opinions.
- Assist disabled individuals to participate in community activities
Facilitate disabled individuals` inclusion in the community and support them to establish and maintain relationships through access to community activities, venues and services.
- Assist social service users with physical disabilities
Help service users with mobility problems and other physical disabilities such as incontinence, assisting in the use and care of aids and personal equipment.
- Accept own accountability
Accept accountability for one`s own professional activities and recognise the limits of one`s own scope of practice and competencies.
- Work within communities
Establish social projects aimed at community development and active citizen participation.
- Deliver social services in diverse cultural communities
Deliver services which are mindful of different cultural and language traditions, showing respect and validation for communities and being consistent with policies regarding human rights and equality and diversity.
- Apply problem solving in social service
Systematically apply a step-by-step problem-solving process in providing social services.
- Apply holistic approach within social services
Consider the social service user in any situation, recognising the connections between micro-dimension, meso-dimension, and macro-dimension of social problems, social development and social policies.
- Maintain privacy of service users
Respect and maintain the dignity and privacy of the client, protecting his or her confidential information and clearly explaining policies about confidentiality to the client and other parties involved.
- Provide social counselling
Assist and guide social service users to resolve personal, social or psychological problems and difficulties.
- Refer service users to community resources
Refer clients to community resources for services such as job or debt counselling, legal aid, housing, medical treatment, or financial assistance, providing concrete information, such as where to go and how to apply.
- Apply person-centred care
Treat individuals as partners in planning, developing and assessing care, to make sure it is appropriate for their needs. Put them and their caregivers at the heart of all decisions.
- Support social service users' positiveness
Work with individuals to identify difficulties associated with their self esteem and sense of identity and support them to implement strategies like to develop more positive self images.
- Review social service plan
Review social service plans, taking your service users' views and preferences into account. Follow up on the plan, assessing the quantity and quality of services provided.
- Manage stress in organisation
Cope with sources of stress and cross-pressure in one's own professional life, such as occupational, managerial, institutional and personal stress, and help others do the same so as to promote the well-being of your colleagues and avoid burn-out.
- Support social service users to live at home
Support social service users to develop their own personal resources and work with them to access additional resources, services and facilities.
- Contribute to protecting individuals from harm
Use established processes and procedures to challenge and report dangerous, abusive, discriminatory or exploitative behaviour and practice, bringing any such behaviour to the attention of the employer or the appropriate authority.
- Demonstrate leadership in social service cases
Take the lead in the practical handling of social work cases and activities.
- Apply decision making within social work
Take decisions when called for, staying within the limits of granted authority and considering the input from the service user and other caregivers.
- Encourage social service users to preserve their independence in their daily activities
Encourage and support the service user to preserve independence in performing his/her daily activities and personal care, assisting the service user with eating, mobility, personal care, making beds, doing laundry, preparing meals, dressing, transporting the client to doctor`s appointments, and helping with medications or running errands.
- Communicate professionally with colleagues in other fields
Communicate professionally and cooperate with members of the other professions in the health and social services sector.
- Promote social change
Promote changes in relationships between individuals, families, groups, organisations and communities by taking into consideration and coping with unpredictable changes, at the micro, macro and mezzo level.
- Support service users to use technological aids
Work with individuals to identify appropriate aids, supporting them to use specific technological aids and review their effectiveness.
- Follow health and safety precautions in social care practices
Ensure hygienic work practice, respecting the safety of the environment at day care, residential care settings and care at home.
- Apply organisational techniques
Employ a set of organisational techniques and procedures which facilitate the achievement of the set goals set such as detailed planning of personnel's schedules. Use these resources efficiently and sustainably, and show flexibility when required.
- Listen actively
Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.
- Build helping relationship with social service users
Develop a collaborative helping relationship, addressing any ruptures or strains in the relationship, fostering bonding and gaining service users` trust and cooperation through empathic listening, caring, warmth and authenticity.
- Support social service users in skills management
Work with individuals to identify the skills they need to manage their lives and support them to retain the skills, regain former skills and develop new skills.
- Monitor service users' health
Perform routine monitoring of client's health, such as taking temperature and pulse rate.
- Adhere to organisational guidelines
Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.
- Handle conflicts
Mediate in conflicts and tense situations by acting between parties, such as service users, important others like families, and institutions, striving to effect an agreement, reconciliate, and resolve problems.
- Delegate activities
Delegate activities and tasks to others according to the ability, level of preparation, competence and legal scope of practice. Make sure that people understand what they should do and when they should do it.
- Promote service users' rights
Supporting client`s rights to control his or her life, making informed choices about the services they receive, respecting and, where appropriate, promoting the individual views and wishes of both the client and his or her caregivers.
- Involve service users and carers in care planning
Assess the preferences and needs of individuals in relation to their care or support, and involve families or carers in supporting the development and implementation of care or support plans and contributing to the review of these plans.
- Support service users in developing skills
Encourage and support social service users in sociocultural activities in the organisation or in the community, supporting the development of leisure and work skills.
- Tolerate stress
Maintain a temperate mental state and effective performance under pressure or adverse circumstances.
- Communicate with social service users
Use verbal, non-verbal, written, and electronic communication. Pay attention to the specific social service users' needs, characteristics, abilities, preferences, age, developmental stage, and culture.
- Apply socially just working principles
Work in accordance with management and organisational principles and values focusing on human rights and social justice.
- Work in a multicultural environment in health care
Interact, relate and communicate with individuals from a variety of different cultures, when working in a healthcare environment.
- Undertake continuous professional development in social work
Undertake continuous professional development (CPD) to continuously update and develop knowledge, skills and competences within one`s scope of practice in social work.
- Meet standards of practice in social services
Practice social care and social work in a lawful, safe and effective way according to standards.
- Undertake risk assessment of social service users
Follow risk assessment policies and procedures to assess the risk of a client harming [delelte: to] him- or herself or others, taking the appropriate steps to minimise the risk.
- Support harmed social service users
Take action where there are concerns that individuals are at risk of harm or abuse and support those who make a disclosure.
- Comply with legislation in social services
Act according to policy and legal requirements in providing social services.
- Report on social development
Report results and conclusions on society's social development in an intelligible way, presenting these orally and in written form to a range of audiences from non-experts to experts.
- Maintain the trust of service users
Establish and maintain the trust and confidence of the client, communicating in an appropriate, open, accurate and straightforward way and being honest and reliable.