Profession ICT accessibility tester

ICT accessibility testers evaluate websites, software applications, systems or user interface components with regards to friendliness, operability of the navigation and visibility to all types of users, especially including those with special needs or disabilities.

Personality Type

• Conventional / Investigative

Knowledge

• Behavioural science

  The investigation and analysis of subject behaviour through regulated and lifelike observations and disciplined scientific experiments.

• World Wide Web Consortium standards

  The standards, technical specifications and guidelines developed by the international organisation World Wide Web Consortium (W3C) which allow the design and development of web applications.

• Application usability

  The process through which the learnability, efficiency, usefulness and ease of use of a software application can be defined and measured.

• ICT accessibility standards

  The recommendations for making ICT content and applications more accessible to a wider range of people, mostly with disabilities, such as blindness and low vision, deafness and hearing loss and cognitive limitations. It includes standards such as Web Content Accessibility Guidelines (WCAG).

• Levels of software testing

  The levels of testing in the software development process, such as unit testing, integration testing, system testing and acceptance testing.

• Human-computer interaction

  The study of the behaviour and interaction between digital devices and human beings.

Skills

• Measure software usability

  Check the convenience of the software product for the end user. Identify user problems and make adjustments to improve usability practice. Collect input data on how users evaluate software products.

• Use experience map

  Examine all the interactions and touchpoints people have with a product, brand or service. Determine key variables such as duration and frequency of every touchpoint.

• Address problems critically

  Identify the strengths and weaknesses of various abstract, rational concepts, such as issues, opinions, and approaches related to a specific problematic situation in order to formulate solutions and alternative methods of tackling the situation.

• Execute ICT user research activities

  Perform research tasks such as recruitment of participants, scheduling of tasks, collecting of empirical data, data analysis and production of materials in order to assess the interaction of users with an ICT system, program or application.

• Provide software testing documentation

  Describe software testing procedures to the technical team and the analysis of test outcomes to users and clients in order to inform them about the state and efficiency of software.

• Test system accessibility for users with special needs

  Examine whether software interface complies with standards and regulations so that the system can be used by people with special needs.

• Assess users' interaction with ICT applications

  Evaluate how users interact with ICT applications in order to analyse their behaviour, draw conclusions (for instance about their motives, expectations and goals) and improve applications' functionalities.

• Execute software tests

  Perform tests to ensure that a software product will perform flawlessly under the specified customer requirements, using specialised software tools. Apply software testing techniques and tools in order to identify software defects (bugs) and malfunctions.

• Test for emotional patterns

  Discern patterns in the emotions of individuals by using various tests in order to understand the causes of these emotions.

• Report test findings

  Report test results with a focus on findings and recommendations, differentiating results by levels of severity. Include relevant information from the test plan and outline the test methodologies, using metrics, tables, and visual methods to clarify where needed.

• Replicate customer software issues

  Use specialised tools to replicate and analyse the conditions that caused the set of software states or outputs reported by the customer in order to provide adequate solutions.

• Conduct research interview

  Use professional researching and interviewing methods and techniques to gather relevant data, facts or information, to gain new insights and to fully comprehend the message of the interviewee.

• Test for behavioural patterns

  Discern patterns in the behaviour of individuals by using various tests in order to understand the causes of their behaviour.

Optional knowledge and skills

Source: Sisyphus ODB