Profession ICT capacity planner

ICT capacity planners ensure that the capacity of ICT services and ICT infrastructure is able to deliver agreed service level targets in a cost effective and timely manner. They also consider all resources required to deliver the appropriate ICT service, and plan for short, medium, and long term business requirements.

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Personality Type


  • ICT capacity planning strategies

    The methods, techniques and ICT tools used for planning the maximum amount of work that an organisation is capable of completing in a given period, based on the number of machines, workers and shifts and taking into account constraints such as quality problems, delays and material handling.

  • ICT infrastructure

    The system, network, hardware and software applications and components, as well as devices and processes that are used in order to develop, test, deliver, monitor, control or support ICT services.

  • Insourcing strategy

    The high level planning for managing and optimising business processes internally, usually in order to maintain control of critical aspects of work.

  • Statistical analysis system software

    Specific software system (SAS) used for advanced analytics, business intelligence, data management, and predictive analytics.

  • Crowdsourcing strategy

    The high level planning for managing and optimising business processes, ideas or content by gathering contributions from a big community of people, including on-line groups.

  • Outsourcing strategy

    The high level planning for managing and optimising external services of providers to execute business processes.


  • Perform business analysis

    Evaluate the condition of a business on its own and in relation to the competitive business domain, performing research, placing data in context of the business' needs and determining areas of opportunity.

  • Plan ICT capacity

    Schedule the longer-term hardware capacity, ICT infrastructure, computing resources, human resources and other aspects needed to meet changing demands for ICT products and services.

  • Carry out statistical forecasts

    Undertake a systematic statistical examination of data representing past observed behaviour of the system to be forecast, including observations of useful predictors outside the system.

  • Perform resource planning

    Estimate the expected input in terms of time, human and financial resources necessary to achieve the project objectives.

  • Apply company policies

    Apply the principles and rules that govern the activities and processes of an organisation.

  • Ensure adherence to organisational ICT standards

    Guarantee that the state of events is in accordance with the ICT rules and procedures described by an organisation for their products, services and solutions.

  • Improve business processes

    Optimise the series of operations of an organisation to achieve efficiency. Analyse and adapt existing business operations in order to set new objectives and meet new goals.

  • Develop financial statistics reports

    Create financial and statistical reports based on collected data which are to be presented to managing bodies of an organisation.

  • Forecast workload

    Predict and define the workload that needs to be done in a certain amount of time and the time it would take to perform related tasks.

  • Analyse business requirements

    Study clients' needs and expectations for a product or service in order to identify and resolve inconsistencies and possible disagreements of involved stakeholders.

  • Provide cost benefit analysis reports

    Prepare, compile and communicate reports with broken down cost analysis on the proposal and budget plans of the company. Analyse the financial or social costs and benefits of a project or investment in advance over a given period of time.

Optional knowledge and skills

use different communication channels design process n1ql mdx coordinate technological activities ict process quality models administer ict system linq provide ict consulting advice resource description framework query language sparql cloud technologies use scripting programming perform project management xquery provide user documentation systems development life-cycle business process modelling create solutions to problems labour legislation query languages ldap perform ict troubleshooting manage ict system deployment execute ict audits create database diagrams design database scheme ict security standards collect customer feedback on applications

Source: Sisyphus ODB