Profession ICT consultant

ICT consultants provide advice on how to optimise the use of existing tools and systems, make recommendations for the development and implementation of a business project or technological solution and contribute to project definitions. They raise awareness on information technology innovations and their potential value to a business. They also participate in the assessment and choice of ICT solutions.

Personality Type

• Investigative / Realistic
• Social / Investigative

Knowledge

• ICT system integration

  The principles of integrating ICT components and products from a number of sources to create an operational ICT system, techniques which ensure interoperability and interfaces between components and the system.

• Visual presentation techniques

  The visual representation and interaction techniques, such as histograms, scatter plots, surface plots, tree maps and parallel coordinate plots, that can be used to present abstract numerical and non-numerical data, in order to reinforce the human understanding of this information.

• Legal requirements of ICT products

  The international regulations related to the development and use of ICT products.

• ICT sales methodologies

  The practices used in the ICT sector to promote and sell products, services or applications such as SPIN Selling, Conceptual Selling and SNAP Selling.

Skills

• Optimise choice of ICT solution

  Select the appropriate solutions in the field of ICT while taking into account potential risks, benefits and overall impact.

• Provide ICT consulting advice

  Advise on appropriate solutions in the field of ICT by selecting alternatives and optimising decisions while taking into account potential risks, benefits and overall impact to professional customers.

• Keep up with the latest information systems solutions

  Gather the latest information on existing information systems solutions which integrate software and hardware, as well as network components.

• Solve ICT system problems

  Identify potential component malfunctions. Monitor, document and communicate about incidents. Deploy appropriate resources with minimal outage and deploy appropriate diagnostic tools.

• Monitor system performance

  Measure system reliability and performance before, during and after component integration and during system operation and maintenance. Select and use performance monitoring tools and techniques, such as special software.

• Analyse software specifications

  Assess the specifications of a software product or system to be developed by identifying functional and non-functional requirements, constraints and possible sets of use cases which illustrate interactions between the software and its users.

• Manage contracts

  Negotiate the terms, conditions, costs and other specifications of a contract while making sure they comply with legal requirements and are legally enforceable. Oversee the execution of the contract, agree on and document any changes.

• Identify customer requirements

  Apply techniques and tools, such as surveys, questionnaires, ICT applications, for eliciting, defining, analysing, documenting and maintaining user requirements from system, service or product.

• Define technical requirements

  Specify technical properties of goods, materials, methods, processes, services, systems, software and functionalities by identifying and responding to the particular needs that are to be satisfied according to customer requirements.

• Analyse ICT system

  Study the activity and performance of information systems in order to model their usage and weaknesses, specify purpose, architecture and services and discover operations and procedures for accomplishing them most efficiently.

• Create project specifications

  Define the workplan, duration, deliverables, resources and procedures a project has to follow to achieve its goals. Describe project goals, outcomes, results and implementation scenarios.

• Verify formal ICT specifications

  Check capabilities, correctness and efficiency of intended algorithm or system to match certain formal specifications.

• Provide user documentation

  Develop and organise the distribution of structured documents to assist people using a particular product or system, such as written or visual information about an application system and how to use it.

• Manage standard enterprise resource planning system

  Collect, manage and interpret data relevant for companies related to shipping, payment, inventory, resources and manufacturing using specific business management software. Such software as Microsoft Dynamics​, SAP ERP, Oracle ERP.

• Manage changes in ICT system

  Plan, realise and monitor system changes and upgrades. Maintain earlier system versions. Revert, if necessary, to a safe older system version.

• Manage ICT project

  Plan, organize, control and document procedures and resources, such as human capital, equipment and mastery, in order to achieve specific goals and objectives related to ICT systems, services or products, within specific constraints, such as scope, time, quality and budget.

Optional knowledge and skills

Source: Sisyphus ODB