Profession ICT operations manager

ICT operations managers coordinate ICT services and infrastructure ensuring that the organisation has the required infrastructural resources. They also plan and monitor stages of either a business process or a computer process, negotiate contracts and take mitigation action in case of non-fulfilment of agreements. They oversee the day-to-day tasks involving infrastructure components, ICT systems and software.

Personality Type

• Enterprising / Conventional

Knowledge

• Innovation processes

  The techniques, models, methods and strategies which contribute to the promotion of steps towards innovation.

Skills

• Use different communication channels

  Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

• Oversee quality control

  Monitor and assure the quality of the provided goods or services by overseeing that all the factors of the production meet quality requirements. Supervise product inspection and testing.

• Perform project management

  Manage and plan various resources, such as human resources, budget, deadline, results, and quality necessary for a specific project, and monitor the project's progress in order to achieve a specific goal within a set time and budget.

• Track key performance indicators

  Identify the quantifiable measures that a company or industry uses to gauge or compare performance in terms of meeting their operational and strategic goals, using preset performance indicators.

• Maintain relationship with suppliers

  Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.

• Train employees

  Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.

• Define technology strategy

  Create an overall plan of objectives, practices, principles and tactics related to the use of technologies within an organisation and describe the means to reach the objectives.

• Manage changes in ICT system

  Plan, realise and monitor system changes and upgrades. Maintain earlier system versions. Revert, if necessary, to a safe older system version.

• Manage staff

  Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

• Develop ICT workflow

  Create repeatable patterns of ICT activity within an organisation which enhances the systematic transformations of products, informational processes and services through their production.

• Use ICT ticketing system

  Utilise a specialised system to track registration, processing and resolution of issues in an organisation by assigning each of these issues a ticket, registering inputs from involved persons, tracking changes and displaying the status of the ticket, until it is completed.

• Manage budgets

  Plan, monitor and report on the budget.

• Attend to ICT systems quality

  Ensure correct operations which comply fully with specific needs and outcomes in terms of the development, integration, security and overall management of ICT systems.

• Improve business processes

  Optimise the series of operations of an organisation to achieve efficiency. Analyse and adapt existing business operations in order to set new objectives and meet new goals.

• Design process

  Identify the workflow and resource requirements for a particular process, using a variety of tools such as process simulation software, flowcharting and scale models.

Optional knowledge and skills

Source: Sisyphus ODB