Profession ICT quality assurance manager

ICT quality assurance managers establish and operate an ICT quality approach through quality management systems, in compliance with internal and external standards and the organisation's culture. They ensure that the management controls are correctly implemented to safeguard asset, data integrity and operations. They focus on the achievement of quality goals, including the maintenance of the external certification according to quality standards and monitor statistics to forecast quality outcomes.

Personality Type

• Conventional / Investigative

Knowledge

• Software anomalies

  The deviations of what is standard and exceptional events during software system performance, identification of incidents that can alter the flow and the process of system execution.

• ICT process quality models

  The quality models for ICT services which address the maturity of the processes, the adoption of recommended practices and their definition and institutionalisation that allow the organisation to reliably and sustainably produce required outcomes. It includes models in a lot of ICT areas.

• Internal risk management policy

  The internal risk management policies that identify, assess and prioritise risks in an IT environment. The methods used to minimise, monitor and control the possibility and the impact of disastrous events that affect the reaching of business goals.

• Quality standards

  The national and international requirements, specifications and guidelines to ensure that products, services and processes are of good quality and fit for purpose.

• ICT quality policy

  The quality policy of the organisation and its objectives, the acceptable level of quality and the techniques to measure it, its legal aspects and the duties of specific departments to ensure quality.

• Quality assurance methodologies

  Quality assurance principles, standard requirements, and the set of processes and activities used for measuring, controlling and ensuring the quality of products and processes.

• Levels of software testing

  The levels of testing in the software development process, such as unit testing, integration testing, system testing and acceptance testing.

Skills

• Set quality assurance objectives

  Define quality assurance targets and procedures and see to their maintenance and continued improvement by reviewing targets, protocols, supplies, processes, equipment and technologies for quality standards.

• Execute software tests

  Perform tests to ensure that a software product will perform flawlessly under the specified customer requirements, using specialised software tools. Apply software testing techniques and tools in order to identify software defects (bugs) and malfunctions.

• Perform quality audits

  Execute regular, systematic and documented examinations of a quality system for verifying conformity with a standard based on objective evidence such as the implementation of processes, effectiveness in achieving quality goals and reduction and elimination of quality problems.

• Comply with legal regulations

  Ensure you are properly informed of the legal regulations that govern a specific activity and adhere to its rules, policies and laws.

• Ensure continuous preparedness for audits

  Ensure constant compliance with standards and requirements, such as keeping certifications up to date and monitoring activities to ensure correct procedures are followed, so that audits can occur smoothly and no negative aspects can be identified.

• Attend to ICT systems quality

  Ensure correct operations which comply fully with specific needs and outcomes in terms of the development, integration, security and overall management of ICT systems.

• Provide software testing documentation

  Describe software testing procedures to the technical team and the analysis of test outcomes to users and clients in order to inform them about the state and efficiency of software.

• Implement strategic planning

  Take action on the goals and procedures defined at a strategic level in order to mobilise resources and pursue the established strategies.

• Oversee quality control

  Monitor and assure the quality of the provided goods or services by overseeing that all the factors of the production meet quality requirements. Supervise product inspection and testing.

Optional knowledge and skills

Source: Sisyphus ODB