Profession ict system administrator

ICT system administrators are responsible for the upkeep, configuration, and reliable operation of computer and network systems, servers, workstations and peripheral devices. They may acquire, install, or upgrade computer components and software; automate routine tasks; write computer programs; troubleshoot; train and supervise staff; and provide technical support. They ensure optimum system integrity, security, backup and performance.

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Personality Type

  • Investigative / Realistic

Knowledge

  • ICT system user requirements

    The process intended to match user and organisation's needs with system components and services, by taking into consideration the available technologies and the techniques required to elicit and specify requirements, interrogating users to establish symptoms of problem and analysing symptoms.

  • ICT infrastructure

    The system, network, hardware and software applications and components, as well as devices and processes that are used in order to develop, test, deliver, monitor, control or support ICT services.

  • Hardware components

    The essential components that make up a hardware system, such as liquid-crystal displays (LCD), camera sensors, microprocessors, memories, modems, batteries and their interconnections.

  • Organisational policies

    The policies to achieve set of goals and targets regarding the development and maintenance of an organisation.

  • ICT system programming

    The methods and tools required to develop system software, specifications of system architectures and interfacing techniques between network and system modules and components.

  • Software components libraries

    The software packages, modules, web services and resources that cover a set of related functions and the databases where these reusable components can be found.

  • Quality assurance methodologies

    Quality assurance principles, standard requirements, and the set of processes and activities used for measuring, controlling and ensuring the quality of products and processes.

Skills

  • Manage system testing

    Select, perform and track testings on software or hardware to detect system defects both within the integrated system units, the inter-assemblages and the system as a whole. Organise testings such as installation testing, security testing and graphical user interface testing.

  • Support ICT system users

    Communicate with end users, instruct them on how to progress with tasks, use ICT support tools and methods to solve problems and identify possible side effects and provide solutions.

  • Apply ICT system usage policies

    Follow written and ethical laws and policies regarding proper ICT system usage and administration.

  • Solve ICT system problems

    Identify potential component malfunctions. Monitor, document and communicate about incidents. Deploy appropriate resources with minimal outage and deploy appropriate diagnostic tools.

  • Manage system security

    Analyse the critical assets of a company and identify weaknesses and vulnerabilities that lead to intrusion or attack. Apply security detection techniques. Understand cyber attack techniques and implement effective countermeasures.

  • Integrate system components

    Select and use integration techniques and tools to plan and implement integration of hardware and software modules and components in a system. Apply specific testing techniques to ensure integrity during system integration.

  • Manage changes in ICT system

    Plan, realise and monitor system changes and upgrades. Maintain earlier system versions. Revert, if necessary, to a safe older system version.

  • Migrate existing data

    Apply migration and conversion methods for existing data, in order to transfer or convert data between formats, storage or computer systems.

  • Provide technical documentation

    Prepare documentation for existing and upcoming products or services, describing their functionality and composition in such a way that it is understandable for a wide audience without technical background and compliant with defined requirements and standards. Keep documentation up to date.

  • Administer ICT system

    Handle components of ICT system by maintaining configuration, managing users, monitoring resource use, performing backups and installing hardware or software in order to ensure that the system meets the set requirements.

  • Monitor system performance

    Measure system reliability and performance before, during and after component integration and during system operation and maintenance. Select and use performance monitoring tools and techniques, such as special software.

  • Interpret technical texts

    Read and understand technical texts that provide information on how to perform a task, usually explained in steps.

  • Maintain ICT system

    Select and apply system and network monitoring techniques. Identify and fix operational problems. Ensure that system's capabilities and efficiency match company specifications.

  • Apply system organisational policies

    Implement internal policies related to the development, internal and external usage of technological systems, such as software systems, network systems and telecommunications systems, in order to achieve a set of goals and targets regarding the efficient operations and growth of an organisation.

  • Perform backups

    Implement backup procedures to backup data and systems to ensure permanent and reliable system operation. Execute data backups in order to secure information by copying and archiving to ensure integrity during system integration and after data loss occurrence.

  • Implement ICT recovery system

    Create, manage and implement ICT system recovery plan in case of crisis in order to retrieve information and reacquire use of the system.

Optional knowledge and skills

ict system integration information security strategy systems development life-cycle ict accessibility standards internet governance install signal repeaters execute integration testing ict recovery techniques engineering processes use different communication channels implement ict risk management provide ict system training adjust ict system capacity interfacing techniques interact with users to gather requirements acquire system component

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