Profession ICT technician

ICT technicians install, maintain, repair and operate information systems and any ICT related equipment (laptops, desktops, servers, tablets, smart phones, communications equipment, printers and any piece of computer related peripheral networks), and any type of software (drivers, operating systems, applications).

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Personality Type

Knowledge

  • ICT network routing

    The processes and techniques for choosing the best paths within an ICT network through which a packet can travel.

  • ICT network cable limitations

    The limitations, such as distance limitations and resistance of types of cables, such as fibre cable, coax cable and ethernet cable which are used for realising networks.

  • ICT networking hardware

    The ICT network equipment or computer networking devices, such as UPS systems, electrical systems, networking facilities and structured cabling systems.

  • Distributed directory information services

    The directory services that automate the network management of security, user data and distributed resources and enable access to information in a computer system's directory.

  • Procurement of ICT network equipment

    The products available from network equipment providers and methods for selecting and procuring the equipment.

Skills

  • Perform ICT troubleshooting

    Identify problems with servers, desktops, printers, networks, and remote access, and perform actions which solve the problems.

  • Use repair manuals

    Apply the information, such as periodic maintenance charts, step by step repair instructions, troubleshooting information and overhaul procedures to perform routine maintenance and repairs.

  • Repair ICT devices

    Maintain and repair ICT related equipment such as laptops, desktops, tablets, mobile devices, communications equipment, printers and any piece of computer related peripheral. Detect faults, malfunctions and replace parts if necessary.

  • Maintain ICT server

    Diagnose and eliminate hardware faults via repair or replacement. Take preventive measures, review performance, update software, review accessibility.

  • Administer ICT system

    Handle components of ICT system by maintaining configuration, managing users, monitoring resource use, performing backups and installing hardware or software to comply with the set requirements.

  • Implement ICT recovery system

    Create, manage and implement ICT system recovery plan in case of crisis in order to retrieve information and reacquire use of the system.

  • Use precision tools

    Use electronic, mechanical, electric, or optical precision tools for precision work.

  • Manage email hosting service

    Oversee the day-to-day running of a private email platform by maintaining and refining provided services, such as spam and virus protection, blocking advertisement, website redesigns and search engine optimisation.

  • Keep up to date on product knowledge

    Gather the latest information on developments related to the existing or supported products, methods or techniques.

  • Define firewall rules

    Specify rules to govern a set of components aiming to limit access between groups of networks or a particular network and the internet.

  • Operate private branch exchange

    Handle Private Branch Exchange (PBX), a telecommunication system within an organisation that switches calls between users on local lines. At the same time the system allows all users to share external phone lines.

  • Perform backups

    Implement backup procedures to backup data and systems to ensure permanent and reliable system operation. Execute data backups in order to secure information by copying and archiving to ensure integrity during system integration and after data loss occurrence.

  • Maintain ICT system

    Select and apply system and network monitoring techniques. Identify and fix operational problems. Ensure that system's capabilities and efficiency match company specifications.

Optional knowledge and skills

haskell prolog (computer programming) visual studio .net pascal (computer programming) python (computer programming) abap ict encryption apl systems thinking ruby (computer programming) configure ict system java (computer programming) coffeescript objective-c common lisp manage ict legacy implication provide technical documentation assembly (computer programming) scala typescript ict communications protocols openedge advanced business language cobol groovy outsourcing model ajax open source model ml (computer programming) cisco manage schedule of tasks ict market c++ saas (service-oriented modelling) use different communication channels php sas language ict system user requirements service-oriented modelling microsoft visual c++ hybrid model ict debugging tools swift (computer programming) use access control software sap r3 erlang create solutions to problems vbscript asp.net matlab javascript lisp computer programming scratch (computer programming) ict system programming perl r smalltalk (computer programming) c#

Source: Sisyphus ODB