Profession ict technician

ICT technicians install, maintain, repair and operate information systems and any ICT related equipment (laptops, desktops, servers, tablets, smart phones, communications equipment, printers and any piece of computer related peripheral networks), and any type of software (drivers, operating systems, applications).

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Personality Type

  • Realistic / Investigative

Knowledge

  • Procurement of ICT network equipment

    The products available from network equipment providers and methods for selecting and procuring the equipment.

  • ICT networking hardware

    The ICT network equipment or computer networking devices, such as UPS systems, electrical systems, networking facilities and structured cabling systems.

  • Distributed directory information services

    The directory services that automate the network management of security, user data and distributed resources and enable access to information in a computer system's directory.

  • ICT network routing

    The processes and techniques for choosing the best paths within an ICT network through which a packet can travel.

  • ICT network cable limitations

    The limitations, such as distance limitations and resistance of types of cables, such as fibre cable, coax cable and ethernet cable which are used for realising networks.

Skills

  • Keep up to date on product knowledge

    Gather the latest information on developments related to the existing or supported products, methods or techniques.

  • Use precision tools

    Use electronic, mechanical, electric, or optical precision tools for precision work.

  • Operate private branch exchange

    Handle Private Branch Exchange (PBX), a telecommunication system within an organisation that switches calls between users on local lines. At the same time the system allows all users to share external phone lines.

  • Perform backups

    Implement backup procedures to backup data and systems to ensure permanent and reliable system operation. Execute data backups in order to secure information by copying and archiving to ensure integrity during system integration and after data loss occurrence.

  • Implement ICT recovery system

    Create, manage and implement ICT system recovery plan in case of crisis in order to retrieve information and reacquire use of the system.

  • Use repair manuals

    Apply the information, such as periodic maintenance charts, step by step repair instructions, troubleshooting information and overhaul procedures to perform routine maintenance and repairs.

  • Repair ICT devices

    Maintain and repair ICT related equipment such as laptops, desktops, tablets, mobile devices, communications equipment, printers and any piece of computer related peripheral. Detect faults, malfunctions and replace parts if necessary.

  • Administer ICT system

    Handle components of ICT system by maintaining configuration, managing users, monitoring resource use, performing backups and installing hardware or software in order to ensure that the system meets the set requirements.

  • Maintain ICT system

    Select and apply system and network monitoring techniques. Identify and fix operational problems. Ensure that system's capabilities and efficiency match company specifications.

  • Perform ICT troubleshooting

    Identify problems with servers, desktops, printers, networks, and remote access, and perform actions which solve the problems.

  • Define firewall rules

    Specify rules to govern a set of components aiming to limit access between groups of networks or a particular network and the internet.

  • Maintain ICT server

    Diagnose and eliminate hardware faults via repair or replacement. Take preventive measures, review performance, update software, review accessibility.

  • Manage email hosting service

    Oversee the day-to-day running of a private email platform by maintaining and refining provided services, such as spam and virus protection, blocking advertisement, website redesigns and search engine optimisation.

Optional knowledge and skills

sas language python assembly ict system user requirements typescript manage schedule of tasks java r common lisp c++ php sap r3 abap scratch ruby erlang open source model apl hybrid model systems thinking visual basic prolog haskell create solutions to problems configure ict system ict market ajax outsourcing model microsoft visual c++ saas model use different communication channels ict debugging tools pascal openedge advanced business language service-oriented modelling groovy vbscript asp.net cobol c# lisp cisco use access control software smalltalk ict system programming ict communications protocols perl ict encryption swift scala matlab manage ict legacy implication coffeescript javascript provide technical documentation objective-c ml computer programming

Common job titles

  • Bicsi technician level ii hawaii (joint base hickam pearl harbor)
  • Test technician
  • R&d technician
  • Information systems technician
  • Field service technician
  • Technical support technician
  • Test engineer iii
  • Ict training delivery specialist
  • Infrastructure support technician