Profession ICT vendor relationship manager

ICT vendor relationship managers establish and maintain positive business relationships between stakeholders (external or internal), by deploying activities which are compliant with organisational processes. They also manage the outsourcing process for the organisation's ICT department and the supply chain communications.

Personality Type

• Enterprising / Conventional

Knowledge

• Contract law

  The field of legal principles that govern written agreements between parties concerning the exchange of goods or services, including contractual obligations and termination.

• Electronic communication

  Data communication performed through digital means such as computers, telephone or e-mail.

• Outsourcing strategy

  The high level planning for managing and optimising external services of providers to execute business processes.

• Supply chain management

  The flow of goods in the supply chain, movement and storage of raw materials, work-in-process inventory, and finished goods from point of origin to point of consumption.

• Insourcing strategy

  The high level planning for managing and optimising business processes internally, usually in order to maintain control of critical aspects of work.

• Crowdsourcing strategy

  The high level planning for managing and optimising business processes, ideas or content by gathering contributions from a big community of people, including on-line groups.

• ICT market

  The processes, stakeholders and the dynamics of the chain of goods and services in the ICT market sector.

• ICT sales methodologies

  The practices used in the ICT sector to promote and sell products, services or applications such as SPIN Selling, Conceptual Selling and SNAP Selling.

Skills

• Identify suppliers

  Determine potential suppliers for further negotiation. Take into consideration aspects such as product quality, sustainability, local sourcing, seasonality and coverage of the area. Evaluate the likelihood of obtaining beneficial contracts and agreements with them.

• Manage budgets

  Plan, monitor and report on the budget.

• Prepare purchasing reportings

  Prepare documentation and files related to product purchases.

• Maintain relationship with suppliers

  Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.

• Analyse supply chain trends

  Analyse and make predictions about trends and evolutions in supply chain operations in relation to technology, efficiency systems, types of products shipped, and logistical requirements for shipments, in order to remain at the forefront of supply chain methodologies.

• Maintain relationship with customers

  Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.

• Manage contracts

  Negotiate the terms, conditions, costs and other specifications of a contract while making sure they comply with legal requirements and are legally enforceable. Oversee the execution of the contract, agree on and document any changes.

• Issue purchase orders

  Produce and review the documents needed to authorise shipment of a product from the supplier at a specified price and within specific terms.

• Track price trends

  Monitor the direction and momentum of the product prices on a long-term basis, identify and predict the movement of prices as well as identify the recurring trends.

• Coordinate purchasing activities

  Coordinate and manage procurement and renting processes including purchasing, renting, planning, tracking and reporting in a cost efficient way on an organisational level.

• Analyse supply chain strategies

  Examine an organisation's planning details of production, their expected output units, quality, quantity, cost, time available and labour requirements. Provide suggestions in order to improve products, service quality and reduce costs.

Optional knowledge and skills

Source: Sisyphus ODB