Profession insurance clerk
Insurance clerks perform general clerical and administrative duties in an insurance company, other service institution, for a self-employed insurance agent or broker or for a government institution. They offer assistance and provide information about insurances to customers and they manage the paperwork of insurance agreements.
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- Office software
The characteristics and functioning of software programs for office tasks such as word processing, spreadsheets, presentation, email and database.
- Electronic communication
Data communication performed through digital means such as computers, telephone or e-mail.
- Types of insurance
The various types of risk or loss transfer policies that exist and their characteristics, such as health insurance, car insurance or life insurance.
- Communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
- Handle paperwork
Handle work-related paperwork ensuring that all relevant requirements are met.
- Perform clerical duties
Perform administrative tasks such as filing, typing up reports and maintaining mail correspondence.
- Offer financial services
Provide a broad range of financial services to clients such as assistance with financial products, financial planning, insurances, money and investment management.
- Provide financial product information
Give the customer or client information about financial products, the financial market, insurances, loans or other types of financial data.
- Implement instructions
Being able to implement written or oral instructions.
- Handle financial transactions
Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.
- Maintain records of financial transactions
Collate all the financial transactions done in the daily operations of a business and record them in their respective accounts.
- Use office systems
Make appropriate and timely use of office systems used in business facilities depending on the aim, whether for the collection of messages, client information storage, or agenda scheduling. It includes administration of systems such as customer relationship management, vendor management, storage, and voicemail systems.
- Perform office routine activities
Program, prepare, and perform activities required to be performed everyday in offices such as mailing, receiving supplies, updating managers and employees, and keeping operations running smoothly.
- Write work-related reports
Compose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligible way so they are comprehensible to a non-expert audience.