Profession jewellery and watches specialised seller

Jewellery and watches specialised sellers sell, maintain and clean jewels and watches in specialised shops.

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Personality Type

  • Enterprising / Conventional

Knowledge

  • E-commerce systems

    Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.

  • Characteristics of diamonds

    Key characteristics of diamonds that affect their value: carat weight, cut, colour and clarity.

  • Characteristics of services

    The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.

  • Types of watches

    Types of wristwatches, such as mechanical and quartz, their features and functions, such as calendar, chronograph, water resistance, etc.

  • Sales argumentation

    Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.

  • Characteristics of products

    The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.

  • Jewellery product categories

    Categories in which various types of jewellery can be found such as diamond fashion jewellery or diamond bridal jewellery.

  • Product comprehension

    The offered products, their functionalities, properties and legal and regulatory requirements.

  • Characteristics of precious metals

    Variations of precious metals according to density, corrossion resistance, electrical conductivity, light reflectivity and quality.

Skills

  • Provide customer follow-up services

    Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

  • Carry out order intake

    Take in of purchase requests for items that are currently unavailable.

  • Process refunds

    Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.

  • Examine merchandise

    Control items put up for sale are correctly priced and displayed and that they function as advertised.

  • Carry out products preparation

    Assemble and prepare goods and demonstrate their functionalities to customers.

  • Guarantee customer satisfaction

    Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

  • Carry out active selling

    Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.

  • Advise customers on jewellery and watches

    Provide customers with detailed advice on watches and pieces of jewellery available in the store. Explain about different brands and models and their characteristics and features. Recommend and provide personal advice on pieces of jewellery, according to the customer's needs and preferences.

  • Stock shelves

    Refill shelves with merchandise to be sold.

  • Estimate cost of jewellery and watches' maintenance

    Estimate the total cost for the maintenance of watches or pieces of jewellery.

  • Operate cash register

    Register and handle cash transactions by using point of sale register.

  • Handle sensitive products

    Properly store and present sensitive products, taking care of relevant factors like temperature, light exposure, moisture levels, etc.

  • Demonstrate products' features

    Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.

  • Provide information on carat rating

    Inform customers about the exact amount of carats and percentage of gold of a piece of jewellery. E.g. '14-carat gold' equals about 58% of pure gold.

  • Organise storage facilities

    Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.

  • Use different communication channels

    Use various types of communication channels such as verbal, handwritten, digital and telephonic communication with the aim of constructing and sharing information and ideas.

  • Ensure compliance with legal requirements

    Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.

  • Apply numeracy skills

    Practise reasoning and apply simple or complex numerical concepts and calculations.

  • Identify customer's needs

    Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

  • Issue sales invoices

    Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.

  • Plan aftersales arrangements

    Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.

  • Prevent shoplifting

    Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.

  • Monitor stock level

    Evaluate how much stock is used and determine what should be ordered.

  • Provide customer guidance on product selection

    Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.

  • Organise product display

    Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.

  • Maintain store cleanliness

    Keep the store tidy and clean by hovering and mopping.

  • Estimate value of used jewellery and watches

    Assess used metal (gold, silver) and gems (diamonds, emeralds) based on age and current market rates.

Optional knowledge and skills

calculate value of gems read hallmarks jewellery processes maintain jewels and watches repair jewellery handle jewellery and watches insurance claims change watch battery adjust jewellery