Profession labour relations officer

Labour relations officers implement labour policy in an organisation, and advise trade unions on policies and negotiation. They handle disputes, and advise management on personnel policy as well as facilitate communication between trade unions and managerial staff.

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Personality Type

  • Enterprising / Conventional
  • Social / Artistic

Knowledge

  • Personnel management

    The methodologies and procedures involved in the hiring and development of employees in order to ensure value for the organisation, as well as personnel needs, benefits, conflict resolution and ensuring a positive corporate climate.

  • Government policy implementation

    The procedures involved in the implementation of government policies in national and local governmental organisations.

  • Employment law

    The law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.

Skills

  • Maintain relations with local representatives

    Maintain good relations with representatives of the local scientific, economic and civil society.

  • Protect employee rights

    Assess and handle situations in which the rights set by legislation and corporate policy for employees may be breached and take the appropriate actions in order to protect the employees.

  • Advise on personnel management

    Advise senior staff in an organisation on methods to improve relations with employees, on improved methods for hiring and training employees and increasing employee satisifaction.

  • Handle conflicts

    Mediate in conflicts and tense situations by acting between parties, such as service users, important others like families, and institutions, striving to effect an agreement, reconciliate, and resolve problems.

  • Advise on organisation climate

    Advise organisations on their internal culture and work environment as experienced by employees, and the factors which may influence the behaviour of employees.

  • Gather feedback from employees

    Communicate in an open and positive manner in order to assess levels of satisfaction with employees, their outlook on the work environment, and in order to identify problems and devise solutions.

  • Establish collaborative relations

    Establish a connection between organisations or individuals which may benefit from communicating with one another in order to facilitate an enduring positive collaborative relationship between both parties.

  • Represent the organisation

    Act as representative of the institution, company or organisation to the outside world.

  • Advise on conflict management

    Advise private or public organisations on monitoring possible conflict risk and development, and on conflict resolution methods specific to the identified conflicts.

  • Apply conflict management

    Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. To be fully aware of all Social Responsibility protocols and procedures, and to be able to deal with a problem gambling situation in a professional manner with maturity and empathy.

Optional knowledge and skills

monitor organisation climate respond to enquiries manage government policy implementation maintain relationships with government agencies create solutions to problems facilitate official agreement moderate in negotiations monitor company policy ensure cross-department cooperation promote inclusion in organisations inspect government policy compliance advise on government policy compliance