Profession labour relations officer

Labour relations officers implement labour policy in an organisation, and advise trade unions on policies and negotiation. They handle disputes, and advise management on personnel policy as well as facilitate communication between trade unions and managerial staff.

Personality Type

• Enterprising / Conventional
• Social / Artistic

Knowledge

• Employment law

  The law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.

• Government policy implementation

  The procedures related to the application of government policies at all levels of public administration.

• Personnel management

  The methodologies and procedures involved in the hiring and development of employees in order to ensure value for the organisation, as well as personnel needs, benefits, conflict resolution and ensuring a positive corporate climate.

Skills

• Advise on conflict management

  Advise private or public organisations on monitoring possible conflict risk and development, and on conflict resolution methods specific to the identified conflicts.

• Advise on organisation climate

  Advise organisations on their internal culture and work environment as experienced by employees, and the factors which may influence the behaviour of employees.

• Protect employee rights

  Assess and handle situations in which the rights set by legislation and corporate policy for employees may be breached and take the appropriate actions in order to protect the employees.

• Handle conflicts

  Mediate in conflicts and tense situations by acting between parties, such as service users, important others like families, and institutions, striving to effect an agreement, reconciliate, and resolve problems.

• Advise on personnel management

  Advise senior staff in an organisation on methods to improve relations with employees, on improved methods for hiring and training employees and increasing employee satisfaction.

• Maintain relations with local representatives

  Maintain good relations with representatives of the local scientific, economic and civil society.

• Establish collaborative relations

  Establish a connection between organisations or individuals which may benefit from communicating with one another in order to facilitate an enduring positive collaborative relationship between both parties.

• Represent the organisation

  Act as representative of the institution, company or organisation to the outside world.

• Apply conflict management

  Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. To be fully aware of all Social Responsibility protocols and procedures, and to be able to deal with a problem gambling situation in a professional manner with maturity and empathy.

• Gather feedback from employees

  Communicate in an open and positive manner in order to assess levels of satisfaction with employees, their outlook on the work environment, and in order to identify problems and devise solutions.

Optional knowledge and skills

Source: Sisyphus ODB