Profession lottery manager

Lottery managers organise and coordinate the activities of a lottery organisation. They oversee daily operations and facilitate communications between staff and customers. They review lottery procedures, arrange prices train staff and strive to improve the profitability of their business. They take responsibility for all lottery activities and ensure that relevant lottery rules and regulations are followed.

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Personality Type

  • Enterprising / Conventional
  • Enterprising / Investigative

Knowledge

  • Budgetary principles

    Principles of estimating and planning of forecasts for business activity, compile regular budget and reports.

  • Customer service

    Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.

  • Lottery company policies

    The rules and policies of a company involved in the lottery business.

  • Lottery equipment

    Lottery matrices and betting systems where bets are placed together in a pool. 

  • Corporate social responsibility

    The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.

Skills

  • Liaise with local authorities

    Maintain the liaison and exchange of information with regional or local authorities.

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

  • Lead process optimisation

    Lead process optimisation using statistical data. Design experiments on the production line and functional process control models.

  • Maintain lottery equipment

    Manage lottery equipments (mechanics and electronics) and monitor selling procedures.

  • Perform fundraising activities

    Perform activities which will raise funds for an organisation or campaign, such as speaking with the public, gathering funds during fundraising or other general events, and using online fundraising tools.

  • Manage payroll

    Manage and be responsible for employees receiving their wages, review salaries and benefit plans and advise management on payroll and other employment conditions.

  • Promote company

    To always try to project the company in the best possible light and to go the extra mile to ensure the best possible experience at the club by staff and customers alike. To explain and actively promote all club activities to customers.

  • Manage staff

    Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

  • Manage profitability

    Regularly review sales and profit performance.

  • Manage lottery operations

    Manage all lottery activities to ensure that operations are conducted properly. Note procedure problems and ensure that all lottery activities run according to the law and the organisation's rules. Ensure the financing of lottery prices and implement action plans to ensure the lottery organisation's sustainability

  • Represent the organisation

    Act as representative of the institution, company or organisation to the outside world.

  • Manage fundraising activities

    Initiate fundraising activities managing the place, teams involved, causes and budgets.

  • Set organisational policies

    Participate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users.

  • Manage supplies

    Monitor and control the flow of supplies that includes the purchase, storage and movement of the required quality of raw materials, and also work-in-progress inventory. Manage supply chain activities and synchronise supply with demand of production and customer.

  • Involve volunteers

    Recruit, motivate and manage volunteers in the organisation or in a department of the organisation. Manage relationship with volunteers from before they make a volunteering commitment, throughout their time with the organisation to beyond the conclusion of their formal volunteering agreement.

  • Perform project management

    Manage and plan various resources, such as human resources, budget, deadline, results, and quality necessary for a specific project, and monitor the project's progress in order to achieve a specific goal within a set time and budget.

  • Arrange audit

    Arrange a systematic examination of books, accounts, documents, and vouchers to ascertain how far the financial statements present a true and fair view, and to ensure that the books of accounts are properly maintained as required by law.

  • Schedule recreation facilities

    Schedule the use of recreational facilities.

  • Follow company standards

    Lead and manage according to the organisation's code of conduct.

  • Comply with legal regulations

    Ensure you are properly informed of the legal regulations that govern a specific activity and adhere to its rules, policies and laws.

  • Manage volunteers

    Manage volunteers' tasks, recruitment, programmes and budgets.

  • Manage database

    Apply database design schemes and models, define data dependencies, use query languages and database management systems (DBMS) to develop and manage databases.

  • Manage budgets

    Conduct cost estimates and budget planning. Monitor the budget, as well as costs and expenses. Forecast the budget development continuously. Report on the budget.

Optional knowledge and skills

liaise with financiers delegate activities sell tickets keep task records financial capability handle customer complaints promote recreation activities financial management manage logistics recreation activities accounting