Profession membership administrator

Membership administrators ensure an effective membership administration, documentation and communication. They support the membership sales process, the current membership enquiries and the renewal processes.

Personality Type

• Conventional / Enterprising

Knowledge

• Customer service

  Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.

• Sales strategies

  The principles concerning customer behaviour and target markets with the aim of promotion and sales of a product or a service.

Skills

• Execute administration

  Carry out administrative work and establish public relations.

• Recruit members

  Carry out assessment and recruitment of members.

• Manage membership database

  Add and update membership information and analyze and report on statistical membership information.

• Perform office routine activities

  Program, prepare, and perform activities required to be performed everyday in offices such as mailing, receiving supplies, updating managers and employees, and keeping operations running smoothly.

• Complete membership administration

  Oversee and carry out several tasks in the membership administration process such as reporting membership numbers, ensure that the website is reviewed and maintained and writing newsletters.

• Develop professional network

  Reach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal professional network and stay up to date on their activities.

• Use communication techniques

  Apply techniques of communication which allow interlocutors to better understand each other and communicate accurately in the transmission of messages.

• Provide membership service

  Ensure good service for all members by monitoring the mail box on a regular basis, by resolving membership issues that arise and by advising members on benefits and renewals.

• Manage members

  Oversee that members pay their fees and that they get information about union or organisation activities.

Optional knowledge and skills

Source: Sisyphus ODB