Profession motor vehicles parts advisor
Motor vehicles parts advisors sell motor vehicle parts, order parts and identify alternative parts.
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- Inventory management rules
The specific principles and techniques used in order to determine the approapriate level of inventory required.
- Parts pricing
The prices of vehicle parts on the market from various suppliers and their trends.
- Maintain relationship with customers
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
- Organise parts storage
Store parts of vehicles and trucks, including parts for large trucks or heavy equipment, in proper conditions.
- Maintain relationship with suppliers
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
- Analyse supplier's information on vehicle parts
Analyse information on vehicle parts from suppliers such as wholesalers or importers. Process data in order to improve response to customers' requests.
- Ensure parts packaging
Implement and monitor the packaging process; ensure that parts are processed and packed in compliance with production requirements.
- Process payments
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
- Identify parts requested by customers
Ask the client questions in order to identify the specific parts he needs, taking into account the car type and year of construction; search for the exact parts described.
- Keep stock records
Keep written records of the amount of stock in storage, incoming and outgoing products required for the proper operation of services, repairs and maintenance tasks.
- Carry out shipping orders for parts
Transfer tools, materials and equipment to warehouse locations for shipping.
- Check vehicle parts on delivery
Ensure that vehicle parts received from various suppliers are intact, properly working and delivered on time. Contact the parts manager in case of incidents or anomalies.
- Conduct detailed evaluation of quality standards
Evaluate the production, quality or packaging of goods in great detail in order to ensure compliance with the quality standards of the producer.
- Process data
Enter information into a data storage and data retrieval system via processes such as scanning, manual keying or electronic data transfer in order to process large amounts of data.
- Carry out parts purchasing
Order specific parts required for maintenance and repair of a wide variety of vehicles.
- Sell vehicle parts
Identify which part is best suited to the customer's needs and specific type of car; sell and install the appropriate parts.
- Maintain parts inventory
Maintain stock levels in accordance with organisation procedures and policies; estimate upcoming supply needs.
- Maintain work area cleanliness
Keep the working area and equipment clean and orderly.
- Gather information to substitute parts
Gather information from sources such as manuals and manufacturers; identify appropriate replacements for broken, rare or obsolete parts.
- Load products for dispatch
Load goods appropriately so that they can be sent safely to the receiver.
- Provide customer follow-up services
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.