Profession motor vehicles specialised seller

Motor vehicles specialised sellers sell cars and motors vehicles in specialised shops.  

Personality Type

• Enterprising / Conventional

Knowledge

• Product comprehension

  The offered products, their functionalities, properties and legal and regulatory requirements.

• Legal requirements for operating in the automotive retail sector

  Know existing regulations and legal requirements; ensure that all operations remain within legal boundaries.

• Characteristics of services

  The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.

• New vehicles on the market

  Latest developments and trends related to the new types of vehicles and vehicle brands on the market.

• Characteristics of products

  The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.

• E-commerce systems

  Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.

• Types of vehicles

  Field of information which distinguishes rental agency classification systems, containing types and classes of vehicles and their functioning and components.

• Car controls

  The functioning of specific car equipment such as how to operate and handle the clutch, throttle, lighting, instrumentation, transmission and the brakes.

• Sales argumentation

  Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.

Skills

• Stock shelves

  Refill shelves with merchandise to be sold.

• Execute advertising measures for the vehicles

  Contribute to vehicle promotion using various media e.g. websites or newspapers.

• Provide customer guidance on product selection

  Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.

• Operate cash register

  Register and handle cash transactions by using point of sale register.

• Advise customers on usage of vehicles

  Provide advice to customers related to the types of cars for sale, such as engine types and different fuels (hybrids, diesel, electric) and answer questions about gas mileage and the sizes of engines.

• Organise storage facilities

  Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.

• Advise customers on vehicle's extra services

  Suggest optional services and products to customers, such as vehicle accessories or after-sales services.

• Provide information on trade-in options

  Inform customers who consider a trade-in of their used car about their options; discuss all required documents and signatures; negotiate prices.

• Advise customers on motor vehicles

  Provide customer advice on motor vehicles, and possible options and accessories; communicate clearly and politely.

• Monitor stock level

  Evaluate how much stock is used and determine what should be ordered.

• Demonstrate products' features

  Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.

• Carry out order intake

  Take in of purchase requests for items that are currently unavailable.

• Use different communication channels

  Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

• Apply numeracy skills

  Practise reasoning and apply simple or complex numerical concepts and calculations.

• Ensure compliance with legal requirements

  Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.

• Advise customers on financing options for vehicles

  Provide car shoppers of financing options and warranties in order to buy vehicles; prepare all the necessary documentation and arrangements for customer's vehicle insurance.

• Provide customer follow-up services

  Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

• Plan aftersales arrangements

  Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.

• Identify customer's needs

  Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

• Prevent shoplifting

  Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.

• Process refunds

  Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.

• Maintain vehicle delivery documentation

  Ensure that vehicle delivery documents are made up accurately and on time.

• Issue sales invoices

  Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.

• Carry out active selling

  Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.

• Organise product display

  Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.

• Carry out products preparation

  Assemble and prepare goods and demonstrate their functionalities to customers.

• Examine merchandise

  Control that items put up for sale are correctly priced and displayed and that they function as advertised.

• Check vehicles for sale

  Ensure that vehicles put up for sale are thoroughly checked for technical or minor cosmetic defects.

• Advise on vehicle characteristics

  Provide advice to customers on the features, functionality and controls of a vehicle, such as colours, seating types, fabric, etc.

• Manage test drives

  Select appropriate vehicle, carry out test drive and manage follow-up discussion.

• Maintain store cleanliness

  Keep the store tidy and clean by hovering and mopping.

• Guarantee customer satisfaction

  Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

Optional knowledge and skills

Source: Sisyphus ODB