Profession night auditor
Night auditors oversee night customer care in hospitality establishment and perform a wide variety of activities from front desk to bookkeeping.
- Deal with departures in accommodation
Handle departures, guest's luggage, client's check-out in line with company standards and local legislation ensuring high levels of customer service.
- Process payments
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
- Carry out end of day accounts
Execute end of day accounts to ensure that business transactions from the current day have been correctly processed.
- Handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
- Process reservations
Execute customers' reservations in accordance to their schedules and needs by phone, electronically or in person.
- Greet guests
Welcome guests in a friendly manner in a certain place.
- Deal with arrivals in accommodation
Handle arrivals, guest's luggage, check-in clients in line with company standards and local legislation ensuring high levels of customer service.
- Maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Comply with food safety and hygiene
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
- Maintain customer records
Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.
Optional knowledge and skillsassess cleanliness of areas take room service orders assist clients with special needs provide tourism related information implement marketing strategies run errands on behalf of customers monitor guest access implement sales strategies detect drug abuse handle surveillance equipment identify customer's needs maintain incident reporting records ensure hotel security
Source: Sisyphus ODB