Profession park guide

Park guides assist visitors, interpret cultural and natural heritage and provide information and guidance to tourists in parks such as wildlife, amusement and nature parks.

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Personality Type

  • Enterprising / Conventional
  • Social / Enterprising

Knowledge

  • Local geography

    The range of physical and geographical properties and descriptions of a local area, by street names and not only.

  • Geographical areas relevant to tourism

    The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.

  • Sightseeing information

    The sightseeing information of a particular touristic site.

  • Local area tourism industry

    The characteristics of local sights and events, accommodation, bars and restaurants and leisure activities.

Skills

  • Select visitor routes

    Examine and select points of interest, travel routes and sites to be visited.

  • Provide tourism related information

    Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.

  • Collect visitor fees

    Collect fees from visitors and group members.

  • Register visitors

    Register visitors after greeting them. Distribute any required identification badges or safety devices.

  • Train guides

    Give training to fellow guides and volunteers.

  • Welcome tour groups

    Greet newly arrived groups of tourists at their starting point to announce details of upcoming events and travel arrangements.

  • Monitor visitor tours

    Monitor visitors' touring activities to ensure compliance with legislation and safety practices.

  • Follow ethical code of conduct in tourism

    Carry out touristic services according to accepted principles of right and wrong. This includes fairness, transparency and impartiality.

  • Perform clerical duties

    Perform administrative tasks such as filing, typing up reports and maintaining mail correspondence.

  • Assemble visitor supplies

    Collect and check all required supplies and equipment before departure.

  • Handle tour contract details

    Administer tour contract details in order to make sure that tourists receive all services included in the tour package.

  • Conduct educational activities

    Plan, perform and supervise educational activities for a variety of audiences, such as for school children, university students, specialist groups, or members of the public.

  • Speak different languages

    Master foreign languages to be able to communicate in one or more foreign languages.

  • Use different communication channels

    Use various types of communication channels such as verbal, handwritten, digital and telephonic communication with the aim of constructing and sharing information and ideas.

  • Manage tourist groups

    Monitor and guide tourists ensuring positive group dynamics and address areas of conflict and concern where they occur.

  • Escort visitors to places of interest

    Bring tourists to places of interest such as museums, exhibitions, theme parks or art galleries.

  • Create solutions to problems

    Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.

  • Handle veterinary emergencies

    Handle unforeseen incidents concerning animals and circumstances which call for urgent action in an appropriate professional manner.

  • Maintain relationship with suppliers

    Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.

  • Provide visitor information

    Provide directions and other relevant information to visitors.

  • Read maps

    Read maps effectively.

  • Ensure health and safety of visitors

    Take the necessary precautions to ensure the physical safety of an audience or people visiting an activity. Prepare actions in case of emergency. Administer first aid and direct emergency evacuations.

  • Manage health and safety standards

    Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

  • Inform visitors at tour sites

    Distribute booklets, show audio-visual presentations, give guidance and relevant comments at tour site locations. Explain the history and functionality of tour highlights and respond to questions.

  • Handle personal identifiable information

    Administer sensitive personal information on customers securely and discreetly

Optional knowledge and skills

advise on nature conservation natural areas maintenance assist clients with special needs measure customer feedback inspire enthusiasm for nature demonstrate intercultural competences in hospitality services promote recreation activities distribute local information materials identify plants characteristics environmental impact of tourism maintain incident reporting records handle customer complaints monitor nature conservation maintain relationships with doctors apply foreign languages in tourism tourism market animal species plant species