Profession personal shopper

Personal shoppers assist their individual clients in selecting and buying clothing items and other goods such as gifts, according to their personal tastes, desires and style.

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Personality Type

  • Enterprising / Conventional

Knowledge

  • Trends in fashion

    New developments and trends in the world of fashion.

Skills

  • Take care of personal appearance

    Project the correct professional image by ensuring personal appearance is always of the highest standard. Select proper outfit and overall image and outlook; make daily efforts to build a good impression.

  • Advise on clothing style

    Provide advice to customers on fashionable styles of clothing and appropriateness of different garments for particular occasions.

  • Apply fashion trends to footwear and leather goods

    Be able to stay up to date on the latest styles, attending fashion shows and review fashion/clothing magazines and manuals, analysing the past and present fashion trends in areas such as footwear, leather goods and clothing market. Use analytical thinking and creative models to apply and to interpret in a systematic way the upcoming trends in terms of fashion and life styles.

  • Assist customers

    Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.

  • Show social competences

    Ability to interact effectively with other people.

  • Implement customer follow-up

    Implement strategies that ensures post-sale follow up of customer satisfaction or loyalty regarding one's product or service.

  • Listen actively

    Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.

  • Develop professional network

    Reach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal professional network and stay up to date on their activities.

  • Advise customers on accessories to complement clothing

    Recommend accessories to match customer's clothing style.

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

  • Satisfy customers

    Communicate with customers and make them feel satisfied.

  • Identify customer's needs

    Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

Optional knowledge and skills

advise customers on jewellery and watches assist clients with special needs assess character sales argumentation control of expenses stay up-to-date with fashion trends in hair style offer cosmetic beauty advice use different communication channels advise on hair style administer appointments advise on furniture style accompany people network with store owners perform services in a flexible manner teach fashion to clients maintain professional administration achieve sales targets

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