Profession pet and pet food specialised seller

Pet and pet food specialised sellers sell pets, pet foods, accessories, care products and related services in specialised shops.

Would you like to know what kind of career and professions suit you best? Take our free Holland code career test and find out.

Personality Type

  • Enterprising / Conventional

Knowledge

  • Sales argumentation

    Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.

  • E-commerce systems

    Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.

  • Animal nutrition

    Aspects of how different animal species are fed and provided water. Different types of animal food, the quality criteria for animal food and methods to feed and give water to animals.

  • Characteristics of services

    The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.

  • Characteristics of products

    The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.

  • Product comprehension

    The offered products, their functionalities, properties and legal and regulatory requirements.

Skills

  • Provide customer follow-up services

    Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

  • Explain use of equipment for pets

    Explain how to correctly use and maintain pet equipment such as birdcages and aquaria.

  • Use different communication channels

    Use various types of communication channels such as verbal, handwritten, digital and telephonic communication with the aim of constructing and sharing information and ideas.

  • Operate cash register

    Register and handle cash transactions by using point of sale register.

  • Provide customer guidance on product selection

    Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.

  • Register pets

    Carry out all the procedures and documentation required for officially registering the pets in the store for sale.

  • Ensure compliance with legal requirements

    Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.

  • Prevent shoplifting

    Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.

  • Advise customers on usage of care products for pets

    Provide advice on basic care products, such as supplements and vitamins, that can be used on various types of pets.

  • Identify customer's needs

    Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

  • Provide advice on pet training

    Provide suitable customer advice on how to train pets such as cats and dogs; explain training procedures and the use of accessories.

  • Recommend pet food selection

    Recommend and provide advice to customers on different types of pet foods in the store.

  • Process refunds

    Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.

  • Organise storage facilities

    Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.

  • Examine merchandise

    Control items put up for sale are correctly priced and displayed and that they function as advertised.

  • Sell pet accessories

    Sell pet accessories such as pet clothing, bowls, toys, clothing, etc. Inform customers about all products available in stock.

  • Carry out active selling

    Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.

  • Carry out order intake

    Take in of purchase requests for items that are currently unavailable.

  • Demonstrate products' features

    Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.

  • Maintain store cleanliness

    Keep the store tidy and clean by hovering and mopping.

  • Monitor stock level

    Evaluate how much stock is used and determine what should be ordered.

  • Carry out products preparation

    Assemble and prepare goods and demonstrate their functionalities to customers.

  • Advise customers on appropriate pet care

    Provide information to customers on how to feed and care for pets, appropriate food choices, vaccination needs, etc.

  • Issue sales invoices

    Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.

  • Care for living pets in the store

    Care for pets in the store. Look after their transportation, food, care and living conditions prior to selling them.

  • Stock shelves

    Refill shelves with merchandise to be sold.

  • Plan aftersales arrangements

    Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.

  • Apply numeracy skills

    Practise reasoning and apply simple or complex numerical concepts and calculations.

  • Guarantee customer satisfaction

    Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

  • Organise product display

    Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.

Optional knowledge and skills

pet diseases animal welfare legislation