Profession quality services manager

Quality services managers manage the quality of services in business organisations. They ensure the quality of in-house company operations such as customer requirements and service quality standards. Quality services managers monitor the company's performance and implement changes where necessary.

Personality Type

• Enterprising / Artistic
• Enterprising / Conventional
• Enterprising / Investigative

Knowledge

• Business processes

  Processes which an organisation applies to improve efficiency, set new objectives and reach goals in a profitable and timely manner.

• Corporate social responsibility

  The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.

• Business knowledge

  A firm's functions, the processes and tasks which are employed to accomplish those functions and the relationship of those functions, processes and tasks to each of the functions, processes and tasks performed throughout the firm.

• Database quality standards

  Techniques and methods of estimation and evaluation of system quality and overall database quality, as well as the set quality standards and regulations.

• Quality standards

  The national and international requirements, specifications and guidelines to ensure that products, services and processes are of good quality and fit for purpose.

• Quality assurance methodologies

  Quality assurance principles, standard requirements, and the set of processes and activities used for measuring, controlling and ensuring the quality of products and processes.

Skills

• Plan health and safety procedures

  Set up procedures for maintaining and improving health and safety in the workplace.

• Follow company standards

  Lead and manage according to the organisation's code of conduct.

• Improve business processes

  Optimise the series of operations of an organisation to achieve efficiency. Analyse and adapt existing business operations in order to set new objectives and meet new goals.

• Oversee stock quality control

  Check overall product quality prior to shipment.

• Perform quality audits

  Execute regular, systematic and documented examinations of a quality system for verifying conformity with a standard based on objective evidence such as the implementation of processes, effectiveness in achieving quality goals and reduction and elimination of quality problems.

• Strive for company growth

  Develop strategies and plans aiming at achieving a sustained company growth, be the company self-owned or somebody else's. Strive with actions to increase revenues and positive cash flows.

• Adhere to organisational guidelines

  Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.

• Create solutions to problems

  Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.

• Analyse test data

  Interpret and analyse data collected during testing in order to formulate conclusions, new insights or solutions.

• Liaise with managers

  Liaise with managers of other departments ensuring effective service and communication, i.e. sales, planning, purchasing, trading, distribution and technical.

• Train staff in quality procedures

  Educate and train team members in the quality procedures related to the mission of the team.

• Define quality standards

  Define, in collaboration with managers and quality experts, a set of quality standards to ensure compliance with regulations and help achieve customers' requirements.

Optional knowledge and skills

Source: Sisyphus ODB