Profession quality services manager

Quality services managers manage the quality of services in business organisations. They ensure the quality of in-house company operations such as customer requirements and service quality standards. Quality services managers monitor the company's performance and implement changes where necessary.

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Personality Type

  • Enterprising / Artistic
  • Enterprising / Conventional
  • Enterprising / Investigative

Knowledge

  • Corporate social responsibility

    The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.

  • Business knowledge

    A firm's functions, the processes and tasks which are employed to accomplish those functions and the relationship of those functions, processes and tasks to each of the functions, processes and tasks performed throughout the firm.

  • Quality standards

    The national and international requirements, specifications and guidelines to ensure that products, services and processes are of good quality and fit for purpose.

  • Quality assurance methodologies

    Quality assurance principles, standard requirements, and the set of processes and activities used for measuring, controlling and ensuring the quality of products and processes.

  • Business processes

    Processes which an organisation applies to improve efficiency, set new objectives and reach goals in a profitable and timely manner.

  • Database quality standards

    Techniques and methods of estimation and evaluation of system quality and overall database quality, as well as the set quality standards and regulations.

Skills

  • Liaise with managers

    Liaise with managers of other departments ensuring effective service and communication, i.e. sales, planning, purchasing, trading, distribution and technical.

  • Follow company standards

    Lead and manage according to the organisation's code of conduct.

  • Plan health and safety procedures

    Set up procedures for maintaining and improving health and safety in the workplace.

  • Analyse test data

    Interpret and analyse data collected during testing in order to formulate conclusions, new insights or solutions.

  • Train staff in quality procedures

    Educate and train team members in the quality procedures related to the mission of the team.

  • Improve business processes

    Optimise the series of operations of an organisation to achieve efficiency. Analyse and adapt existing business operations in order to set new objectives and meet new goals.

  • Perform quality audits

    Execute regular, systematic and documented examinations of a quality system for verifying conformity with a standard based on objective evidence such as the implementation of processes, effectiveness in achieving quality goals and reduction and elimination of quality problems.

  • Adhere to organisational guidelines

    Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.

  • Oversee stock quality control

    Check overall product quality prior to shipment.

  • Follow quality standards

    Apply a set of measures and standards concerning the quality of processes or products, ensuring that quality is maintained and improved during work activities.

  • Create solutions to problems

    Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.

  • Strive for company growth

    Develop strategies and plans aiming at achieving a sustained company growth, be the company self-owned or somebody else's. Strive with actions to increase revenues and positive cash flows.

  • Define quality standards

    Define, in collaboration with managers and quality experts, a set of quality standards to ensure compliance with regulations and help achieve customers' requirements.

Optional knowledge and skills

use measurement instruments communicate test results to other departments project management business strategy concepts perform pre-assembly quality checks analyse business processes lead inspections perform project management assess supplier risks set quality assurance objectives provide technical documentation customer service

Common job titles

  • Language services coordinator
  • Program and support manager
  • Quality assurance manager job
  • Online support agent- travel industry
  • Director of operations
  • Manager trainee
  • Director of quality assurance & talent development.
  • Vice president of quality
  • Manager, ev station commissioning & service quality
  • Vice president of operations