Profession railway sales agent

Railway sales agents provide service to customers who visit the ticket counter. They provide information, handle ticket reservations, sales and refunds. They also carry out clerical duties such as maintaining the daily ticket sales balance sheet. They handle requests for seat reservations and examine diagram charts of each car on train to verify the available space on the specified train.

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Personality Type

  • Enterprising / Conventional
  • Conventional / Enterprising

Knowledge

  • Product range of railway companies

    Know the product range of railway companies and use that knowledge in order to provide assistance to customers with problems or queries.

  • Geographic areas

    Know the geographic area in detail; know where different organisations carry out operations.

Skills

  • Sell train tickets

    Sell train tickets to railway travellers, taking into account destinations, schedules, and discounts available. Accurately check the validity of a range of tickets.

  • React calmly in stressful situations

    React quickly, calmly, and safely to unexpected situations; provide a solution that solves the problem or diminishes its impact.

  • Be attentive

    Pay attention during customer interactions and interpret feedback.

  • Update message displays

    Update message displays that show passenger information.

  • Process order forms with customer's information

    Obtain, enter and process customers' names, addresses and billing information.

  • Use different communication channels

    Use various types of communication channels such as verbal, handwritten, digital and telephonic communication with the aim of constructing and sharing information and ideas.

  • Make numerical calculations

    Work with numbers and perform complex calculations. An understanding of the basics of maths is crucial.

  • Communicate with customer service department

    Communicate with customer service in a transparent and collaborative manner; monitor how service is operating; relay real-time information to customers.

  • Use positive language

    Express oneself using positive language in conversation; the way in which language is used may persuade customers.

  • Handle petty cash

    Handle petty cash for minor expenses and transactions required for the daily running of a business.

  • Adapt communication style according to recipient

    Adapt communication style to that of the recipient of the message in order to create a rapport.

  • Have a high level of safety awareness

    Ensure high levels of safety awareness; use personal protection equipment; communicate with staff members and provide advice on health and safety issues.

  • Communicate with customers

    Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

  • Communicate clearly with passengers

    Speak clearly in addressing travellers; communicate information related to their itinerary. Make announcements to passengers upon approaching the prescribed destination.

Optional knowledge and skills

satisfy customers follow ethical code of conduct in transport services interpret customer non-verbal communication strive to provide high quality customer service achieve sales targets show confidence act reliably