Profession railway sales agent
Railway sales agents provide service to customers who visit the ticket counter. They provide information, handle ticket reservations, sales and refunds. They also carry out clerical duties such as maintaining the daily ticket sales balance sheet. They handle requests for seat reservations and examine diagram charts of each car on train to verify the available space on the specified train.
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- Enterprising / Conventional
- Conventional / Enterprising
- Product range of railway companies
Know the product range of railway companies and use that knowledge in order to provide assistance to customers with problems or queries.
- Geographic areas
Know the geographic area in detail; know where different organisations carry out operations.
- Sell train tickets
Sell train tickets to railway travellers, taking into account destinations, schedules, and discounts available. Accurately check the validity of a range of tickets.
- React calmly in stressful situations
React quickly, calmly, and safely to unexpected situations; provide a solution that solves the problem or diminishes its impact.
- Be attentive
Pay attention during customer interactions and interpret feedback.
- Update message displays
Update message displays that show passenger information.
- Process order forms with customer's information
Obtain, enter and process customers' names, addresses and billing information.
- Use different communication channels
Use various types of communication channels such as verbal, handwritten, digital and telephonic communication with the aim of constructing and sharing information and ideas.
- Make numerical calculations
Work with numbers and perform complex calculations. An understanding of the basics of maths is crucial.
- Communicate with customer service department
Communicate with customer service in a transparent and collaborative manner; monitor how service is operating; relay real-time information to customers.
- Use positive language
Express oneself using positive language in conversation; the way in which language is used may persuade customers.
- Handle petty cash
Handle petty cash for minor expenses and transactions required for the daily running of a business.
- Adapt communication style according to recipient
Adapt communication style to that of the recipient of the message in order to create a rapport.
- Have a high level of safety awareness
Ensure high levels of safety awareness; use personal protection equipment; communicate with staff members and provide advice on health and safety issues.
- Communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
- Communicate clearly with passengers
Speak clearly in addressing travellers; communicate information related to their itinerary. Make announcements to passengers upon approaching the prescribed destination.