Profession railway station manager

Railway station managers are in charge of organising tasks linked to the operation of train stations. Their tasks cover the organisation of the maintenance and repairment works for buildings and interior equipment. They care for the comfort, service, safety and security of passengers, other clients and the commercial use of buildings. Depending on the size of the station, the number of staff that railway station managers are directly responsible for can be high.

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Personality Type

  • Enterprising / Conventional

Knowledge

  • Rail infrastructure

    Thoroughly understand the characteristics of railway infrastructure: rail technologies, track gauges, rail signalling, rail junctions, etc.

  • Health and safety measures in transportation

    The body of rules, procedures and regulations related to health and safety measures intended to prevent accidents or incidents in transportation.

  • Railway framework legislation

    Know and apply railway framework legislation where requirements for railways in the EU are established. Know legislation that applies to the field of cross-border freight transit.

Skills

  • Have computer literacy

    Utilise computers, IT equipment and modern day technology in an efficient way.

  • Engage with rail stakeholders

    Maintain regular contact with stakeholders including railroad networks, other train companies, local authorities, service partners, rail passenger forums, retail outlets etc. in order to permanently ensure a smooth rail service.

  • Improve rail service delivery

    Responsible for planning and implementing new ways of improving train service delivery to ensure the best possible customer experience at all times.

  • Operate railway communication systems

    Operate railway communication systems; make announcements over the public address system or communicate with central train administration.

  • Maintain relationship with customers

    Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.

  • Coordinate rail services

    Effectively manage a team within a variety of rail services such as rail information and communication systems, station and train accessibility, hygiene and cleanliness, safety, security, disruption and incident investigation, to permanently ensure high levels of customer satisfaction.

  • Enforce railway safety regulations

    Promote and enforce safety procedures and EU regulations to ensure that railway safety is generally maintained and continuously improved, taking into consideration the development of European legislation.

  • Work in a rail transport team

    Work confidently within a group in rail transport services, in which each individual has their own responsibility in working towards a common goal such as a good interaction with the customers, railway safety, and rolling stock maintenance.

  • Handle incidents

    Handle incidents, such as accidents, emergencies or theft in a appropriate manner according to the organisation's policies and regulations.

  • Maintain relationship with suppliers

    Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.

  • Track train delays

    Identify train delays; ensure movement of priority trains; coordinate protection of wide/high loads or special railway operations.

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

  • Handle customer complaints

    Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

  • Use different communication channels

    Use various types of communication channels such as verbal, handwritten, digital and telephonic communication with the aim of constructing and sharing information and ideas.

  • Lead a team

    Lead, supervise and motivate a group of people, in order to meet the expected results within a given timeline and with the foreseen resources in mind.

  • Assess railway operations

    Review and study existing railroad equipment, facilities, systems and processes in order to improve railway safety and efficiency, increase quality, and reduce costs.

  • Comply with legal regulations

    Ensure you are properly informed of the legal regulations that govern a specific activity and adhere to its rules, policies and laws.

  • Follow-up actions resulting from railway facilities inspections

    Follow-up actions resulting from inspection into railway facilities and the identification of malfunctions or discrepancies in station platforms, vending machines, station kiosks, railway vehicles, and other railroad facilities.