Profession receptionist


Receptionists receive and direct visitors and telephone calls, answer enquiries and provide basic information about the establishment.

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Personality Type

  • Conventional / Enterprising

Tasks receptionist

  • Greet visitors, determine nature and purpose of their visit, and direct to appropriate persons or destinations.
  • Record details of visitors and issue security passes if necessary.
  • Answer, screen and forward calls, and take messages.
  • Deal with enquiries, e.g. by providing basic information or brochures about the establishment, and record details of enquiries.
  • Hear and handle complaints, e.g. from customers or the public.
  • Make reservations, schedule appointments, and maintain appointment calendars.
  • Receive payments and record receipts.
  • Maintain the reception area, provide refreshments, and make sure that the employer's safety and security prodecures are followed at all times.
  • Perform administrative support tasks such as proofreading, word processing, mail handling, banking, filing and maintaining pay records, invoices, balance sheets and other documents.
  • Communicate with others in the establishment, e.g. to exchange relevant information.

Related professions reception, telephone

  • Telephone switchboard operator
  • Telephonist


  • Customer service

    Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.

  • Company policies

    The set of rules that govern the activity of a company.


  • Communicate by telephone

    Liaise via telephone by making and answering calls in a timely, professional and polite manner.

  • Adhere to organisational guidelines

    Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.

  • Use microsoft office

    Possess the ability to work with the standard programs contained in Microsoft Office at a capable level. Create a document and do basic formatting, insert page breaks, create headers or footers, and insert graphics, create automatically generated tables of contents and merge form letters from a database of addresses (usually in Excel). Create auto-calculating spreadsheets, create images, and sort and filter data tables.

  • Communicate verbal instructions

    Communicate transparent instructions. Ensure that messages are understood and followed correctly.

  • Disseminate internal communications

    Disseminate internal communications using the different communication channels that a company has at its disposal.

  • Greet guests

    Welcome guests in a friendly manner in a certain place.

  • Maintain logbooks

    Maintain the required logbooks according to practice and in established formats.

  • Maintain reception area

    Take care to organise and maintain the reception area to keep up appearances for incoming guests and visitors.

  • Administer appointments

    Accept, schedule and cancel appointments.

  • Communicate with customers

    Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

  • Disseminate messages to people

    Receive, process, and pass messages to people coming from phone calls, faxes, postal, and emails.

Optional knowledge and skills

office administration maintain correspondence records deliver correspondence process payments file documents use different communication channels allocate badges accounting techniques handle mail keep personal administration process data organise facilities for office personnel issue sales invoices develop documentation in accordance with legal requirements use office systems respond to customers' inquiries process booking handle customer complaints handle petty cash