Profession rental manager
Rental managers supervise the activities of a rental office or station and its staff.
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Personality Type
- Conventional / Enterprising
Knowledge
- Financial capability
Financial operations such as calculations, cost estimations, budget management taking relevant commercial and statistical data into account such as data for materials, supplies and manpower.
Skills
- Use rental management software
Use rental management software to monitor aspects of the business such as finances, rentals, and bills.
- Manage staff
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
- Write work-related reports
Compose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligible way so they are comprehensible to a non-expert audience.
- Present reports
Display results, statistics and conclusions to an audience in a transparent and straightforward way.
- Manage vehicle inventory
Maintain and coordinate a fleet of new and second-hand vehicles.
- Follow company standards
Lead and manage according to the organisation's code of conduct.
- Create solutions to problems
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
- Handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
- Listen actively
Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.
- Manage budgets
Conduct cost estimates and budget planning. Monitor the budget, as well as costs and expenses. Forecast the budget development continuously. Report on the budget.
- Forecast products' demand
Collect, analyse and calculate the demand of products and services based on reports and purchasing activity of customers.
- Manage contracts
Negotiate the terms, conditions, costs and other specifications of a contract while making sure they comply with legal requirements and are legally enforceable. Oversee the execution of the contract, agree on and document any changes.
- Produce sales reports
Maintain records of calls made and products sold over a given time frame, including data regarding sales volumes, number of new accounts contacted and the costs involved.
- Use mathematical tools for managing vehicles
Use mathematical tools and electronic equipment for managing activities with the vehicles and customers, and performing routine operations that deal with numeracy and calculations.
- Prospect new customers
Initiate activities in order to attract new and interesting customers. Ask for recommendations and references, find places where potential customers can be located.
- Perform acquisition of vehicles
Acquire the proper amount of vehicles for the shop from the dealership. Deal with the involved paperwork.
- Manage financial risk
Predict and manage financial risks, and identify procedures to avoid or minimise their impact.
- Analyse marketplace competition in rental industry
Stay informed about the activities and competitive advantages of the competitors in the rental industry.
- Control of expenses
Monitoring and maintaining effective cost controls, in regards to efficiencies, waste, overtime and staffing. Assessing excesses and strives for efficiency and productivity.
- Have computer literacy
Utilise computers, IT equipment and modern day technology in an efficient way.
Optional knowledge and skills
teamwork principles check vehicle damage commercial law handle rental overdues maintain vehicle service train employees employment law types of vehicles ensure quality assurance standards for vehicles build rapport with people from different cultural backgrounds car controls speak different languages contract law competition lawCommon job titles
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