Profession rental manager

Rental managers supervise the activities of a rental office or station and its staff.

Personality Type

• Conventional / Enterprising

Knowledge

• Financial capability

  Financial operations such as calculations, cost estimations, budget management taking relevant commercial and statistical data into account such as data for materials, supplies and manpower.

Skills

• Analyse marketplace competition in rental industry

  Stay informed about the activities and competitive advantages of the competitors in the rental industry.

• Write work-related reports

  Compose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligible way so they are comprehensible to a non-expert audience.

• Control of expenses

  Monitoring and maintaining effective cost controls, in regards to efficiencies, waste, overtime and staffing. Assessing excesses and strives for efficiency and productivity.

• Manage financial risk

  Predict and manage financial risks, and identify procedures to avoid or minimise their impact.

• Manage contracts

  Negotiate the terms, conditions, costs and other specifications of a contract while making sure they comply with legal requirements and are legally enforceable. Oversee the execution of the contract, agree on and document any changes.

• Create solutions to problems

  Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.

• Manage staff

  Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

• Use rental management software

  Use rental management software to monitor aspects of the business such as finances, rentals, and bills.

• Listen actively

  Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.

• Handle customer complaints

  Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

• Prospect new customers

  Initiate activities in order to attract new and interesting customers. Ask for recommendations and references, find places where potential customers can be located.

• Manage vehicle inventory

  Maintain and coordinate a fleet of new and second-hand vehicles.

• Manage budgets

  Plan, monitor and report on the budget.

• Perform acquisition of vehicles

  Acquire the proper amount of vehicles for the shop from the dealership. Deal with the involved paperwork.

• Forecast products' demand

  Collect, analyse and calculate the demand of products and services based on reports and purchasing activity of customers.

• Produce sales reports

  Maintain records of calls made and products sold over a given time frame, including data regarding sales volumes, number of new accounts contacted and the costs involved.

• Have computer literacy

  Utilise computers, IT equipment and modern day technology in an efficient way.

• Present reports

  Display results, statistics and conclusions to an audience in a transparent and straightforward way.

• Use mathematical tools for managing vehicles

  Use mathematical tools and electronic equipment for managing activities with the vehicles and customers, and performing routine operations that deal with numeracy and calculations.

• Follow company standards

  Lead and manage according to the organisation's code of conduct.

Optional knowledge and skills

Source: Sisyphus ODB