Profession rental service representative in cars and light motor vehicles

Rental service representatives in cars and light motor vehicles are in charge of renting out vehicles and determining specific periods of usage. They document transactions, insurances and payments.

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Personality Type

  • Conventional / Enterprising

Knowledge

  • Company policies

    The set of rules that govern the activity of a company.

  • Financial capability

    Financial operations such as calculations, cost estimations, budget management taking relevant commercial and statistical data into account such as data for materials, supplies and manpower.

  • Product comprehension

    The offered products, their functionalities, properties and legal and regulatory requirements.

Skills

  • Perform multiple tasks at the same time

    Execute multiple tasks at the same time, being aware of key priorities.

  • Apply numeracy skills

    Practise reasoning and apply simple or complex numerical concepts and calculations.

  • Provide customer follow-up services

    Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

  • Communicate with customers

    Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

  • Achieve sales targets

    Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.

  • Manage claims process

    Manage the relation with an insurer related to its obligation to receive, investigate and act on a claim filed by an insured.

  • Maintain inventory of rented items

    Compose and keep up-to-date inventory of all the multimedia items rented to customers.

  • Assist customers

    Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.

  • Process data

    Enter information into a data storage and data retrieval system via processes such as scanning, manual keying or electronic data transfer in order to process large amounts of data.

  • Handle rental overdues

    Identifying rental delays of return and applying the appropriate measures such as additional payment and adjust availability of rentable items.

  • Guarantee customer satisfaction

    Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

  • Record customers' personal data

    Gather and record customers' personal data into the system; obtain all signatures and documents required for rental.

  • Process payments

    Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.

  • Identify customer's needs

    Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

  • Provide customers with price information

    Provide customers with accurate and up-to-date information about charges and price rates.

  • Handle financial transactions

    Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.

  • Have computer literacy

    Utilise computers, IT equipment and modern day technology in an efficient way.

  • Work independently in rental services

    Perform tasks such as communicating with customers, answering the telephone, renting out products, resolving technical issues without the guidance or support of others, taking decisions autonomously and assuming responsibility for them.

  • Review completed contracts

    Review content and check accuracy of completed contracts.