Profession rental service representative

Rental service representatives are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.

Personality Type

• Conventional / Enterprising

Knowledge

• Product comprehension

  The offered products, their functionalities, properties and legal and regulatory requirements.

• Company policies

  The set of rules that govern the activity of a company.

• Financial capability

  Financial operations such as calculations, cost estimations, budget management taking relevant commercial and statistical data into account such as data for materials, supplies and manpower.

Skills

• Assist customers

  Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.

• Maintain inventory of rented items

  Compose and keep up-to-date inventory of all the multimedia items rented to customers.

• Manage claims process

  Manage the relation with an insurer related to its obligation to receive, investigate and act on a claim filed by an insured.

• Process payments

  Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.

• Identify customer's needs

  Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

• Provide customer follow-up services

  Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

• Provide customers with price information

  Provide customers with accurate and up-to-date information about charges and price rates.

• Handle rental overdues

  Identifying rental delays of return and applying the appropriate measures such as additional payment and adjust availability of rentable items.

• Perform multiple tasks at the same time

  Execute multiple tasks at the same time, being aware of key priorities.

• Handle financial transactions

  Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.

• Guarantee customer satisfaction

  Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

• Apply numeracy skills

  Practise reasoning and apply simple or complex numerical concepts and calculations.

• Have computer literacy

  Utilise computers, IT equipment and modern day technology in an efficient way.

• Record customers' personal data

  Gather and record customers' personal data into the system; obtain all signatures and documents required for rental.

• Work independently in rental services

  Perform tasks such as communicating with customers, answering the telephone, renting out products, resolving technical issues without the guidance or support of others, taking decisions autonomously and assuming responsibility for them.

• Process data

  Enter information into a data storage and data retrieval system via processes such as scanning, manual keying or electronic data transfer in order to process large amounts of data.

• Communicate with customers

  Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

• Achieve sales targets

  Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.

• Review completed contracts

  Review content and check accuracy of completed contracts.

Optional knowledge and skills

Source: Sisyphus ODB