Profession rental service representative
Rental service representatives are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
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- Conventional / Enterprising
- Financial capability
Financial operations such as calculations, cost estimations, budget management taking relevant commercial and statistical data into account such as data for materials, supplies and manpower.
- Company policies
The set of rules that govern the activity of a company.
- Product comprehension
The offered products, their functionalities, properties and legal and regulatory requirements.
- Communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
- Provide customers with price information
Provide customers with accurate and up-to-date information about charges and price rates.
- Provide customer follow-up services
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
- Assist customers
Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.
- Review completed contracts
Review content and check accuracy of completed contracts.
- Maintain inventory of rented items
Compose and keep up-to-date inventory of all the multimedia items rented to customers.
- Record customers' personal data
Gather and record customers' personal data into the system; obtain all signatures and documents required for rental.
- Guarantee customer satisfaction
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
- Have computer literacy
Utilise computers, IT equipment and modern day technology in an efficient way.
- Apply numeracy skills
Practise reasoning and apply simple or complex numerical concepts and calculations.
- Manage claims process
Manage the relation with an insurer related to its obligation to receive, investigate and act on a claim filed by an insured.
- Perform multiple tasks at the same time
Execute multiple tasks at the same time, being aware of key priorities.
- Work independently in rental services
Perform tasks such as communicating with customers, answering the telephone, renting out products, resolving technical issues without the guidance or support of others, taking decisions autonomously and assuming responsibility for them.
- Process data
Enter information into a data storage and data retrieval system via processes such as scanning, manual keying or electronic data transfer in order to process large amounts of data.
- Achieve sales targets
Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.
- Handle rental overdues
Identifying rental delays of return and applying the appropriate measures such as additional payment and adjust availability of rentable items.
- Handle financial transactions
Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.
- Process payments
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
- Identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.