Profession restaurant host / restaurant hostess
Restaurant hosts/hostesses welcome customers to a hospitality service unit and provide initial services.
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- Social / Enterprising
- Social / Realistic
- Present menus
Hand out menus to guests while assisting guests with questions using your mastery of the menu.
- Process reservations
Execute customers' reservations in accordance to their schedules and needs by phone, electronically or in person.
- Assist customers
Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.
- Comply with food safety and hygiene
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
- Assist guest departure
Aid guests during their departure, receive feedback on satisfaction and invite guests to come back once more.
- Welcome restaurant guests
Greet guests and take them to their tables and make sure they are properly seated at a convenient table.
- Maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Arrange tables
Organise and dress tables to accommodate special events.
- Handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
- Accommodate special seating
Give requested special seating to guests whenever possible, such as special seating arrangements for babies, disabled or obese people.
- Check dining room cleanliness
Control dining areas including their floor and wall surfaces, tables and serving stations and ensure appropriate cleanliness.
- Assist VIP guests
Aid VIP-guests with their personal errands and requests.
- Seat customers according to the waiting list
Accommodate customers according to the waiting list, reservation and position in the queue.