Profession retail department manager

Retail department managers are responsible for activities and staff in a section in a store.

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Personality Type

Knowledge

  • Employment law

    The law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.

  • Company policies

    The set of rules that govern the activity of a company.

Skills

  • Ensure compliance with purchasing and contracting regulations

    Implement and monitor company activities in compliance with legal contracting and purchasing legislations.

  • Control of expenses

    Monitoring and maintaining effective cost controls, in regards to efficiencies, waste, overtime and staffing. Assessing excesses and strives for efficiency and productivity.

  • Carry out sales analysis

    Examine sales reports to see what goods and services have and have not sold well.

  • Ensure compliance with legal requirements

    Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.

  • Implement marketing strategies

    Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.

  • Supervise sales activities

    Monitor and oversee the activities related to the ongoing sales in the shop to ensure that sales goals are met, assess areas for improvement, and identify or solve problems that customers could encounter.

  • Manage staff

    Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

  • Implement sales strategies

    Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.

  • Set sales goals

    Set sales goals and objectives to be reached by a sales team within a period of time such as the target amount of sales made and new customers found.

  • Set sales promotions

    Reduce the selling price of products, in order to maximise revenue at various periods of the year.

  • Monitor customer service

    Ensure all employees are providing excellent customer service in accordance to company policy.

  • Maximise sales revenues

    Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.

  • Manage revenue

    Manage revenues, including deposit reconciliation, cash handling, and delivery of deposits to the bank.

  • Order supplies

    Command products from relevant suppliers to get convenient and profitable products to purchase.

  • Manage budgets

    Plan, monitor and report on the budget.

Optional knowledge and skills

recruit employees manage inventory measure customer feedback motivate staff to reach sales targets accounting techniques perform market research apply business acumen meet deadlines maintain relationship with customers create solutions to problems train employees maintain relationship with suppliers apply procurement analyse consumer buying trends develop an organisational structure improve business processes manage theft prevention teamwork principles show diplomacy examine merchandise communication principles negotiate buying conditions