Profession retail department manager

Retail department managers are responsible for activities and staff in a section in a store.

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Personality Type

  • Enterprising / Conventional

Knowledge

  • Company policies

    The set of rules that govern the activity of a company.

  • Employment law

    The law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.

Skills

  • Set sales goals

    Set sales goals and objectives to be reached by a sales team within a period of time such as the target amount of sales made and new customers found.

  • Manage revenue

    Manage revenues, including deposit reconciliation, cash handling, and delivery of deposits to the bank.

  • Control of expenses

    Monitoring and maintaining effective cost controls, in regards to efficiencies, waste, overtime and staffing. Assessing excesses and strives for efficiency and productivity.

  • Order supplies

    Command products from relevant suppliers to get convenient and profitable products to purchase.

  • Maximise sales revenues

    Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.

  • Manage staff

    Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

  • Implement sales strategies

    Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.

  • Implement marketing strategies

    Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.

  • Manage budgets

    Conduct cost estimates and budget planning. Monitor the budget, as well as costs and expenses. Forecast the budget development continuously. Report on the budget.

  • Monitor customer service

    Ensure all employees are providing excellent customer service in accordance to company policy.

  • Ensure compliance with purchasing and contracting regulations

    Implement and monitor company activities in compliance with legal contracting and purchasing legislations.

  • Ensure compliance with legal requirements

    Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.

  • Set sales promotions

    Reduce the selling price of products, in order to maximise revenue at various periods of the year.

  • Supervise sales activities

    Monitor and oversee the activities related to the ongoing sales in the shop to ensure that sales goals are met, assess areas for improvement, and identify or solve problems that customers could encounter.

  • Follow quality standards

    Apply a set of measures and standards concerning the quality of processes or products, ensuring that quality is maintained and improved during work activities.

  • Carry out sales analysis

    Examine sales reports to see what goods and services have and have not sold well.

Optional knowledge and skills

create solutions to problems apply procurement motivate staff to reach sales targets teamwork principles train employees communication principles negotiate buying conditions show diplomacy analyse consumer buying trends accounting techniques examine merchandise maintain relationship with suppliers maintain relationship with customers measure customer feedback develop an organisational structure manage theft prevention manage inventory meet deadlines recruit employees perform market research apply business acumen improve business processes

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