Profession road operations manager

Road operations managers oversee day-to-day road transportation processes, managing processes, and striving to meet customer expectations.

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Personality Type

  • Enterprising / Conventional

Knowledge

  • Passenger transport regulations

    Have knowledge of passenger transport conventions and regulations.

  • City road network

    The city road transport network with its possibilities, limitations, congestion hotspots, and areas of highest use.

  • Project management

    Understand project management and the activities which comprise this area. Know the variables implied in project management such as time, resources, requirements, deadlines, and responding to unexpected events.

  • National road network

    The national road transport network with its routes, restrictions, congestion areas, and regulations.

  • Road traffic laws

    Understand road traffic laws and the rules of the road.

  • Road transport legislation

    Know road transport regulations at regional, national, and European level in matters of safety and environmental requirements.

Skills

  • Manage computer-based transport operation control systems;

    Manage digital operation control systems to ensure data transfer between buses; monitor real-time information about infrastructure, traffic conditions, traffic lights; control voice announcements in buses and provide passengers with real-time information.

  • Analyse road traffic patterns

    Determine the most efficient road traffic patterns and peak times in order to increase schedule efficiency.

  • Make independent operating decisions

    Make immediate operating decisions as necessary without reference to others, taking into account the circumstances and any relevant procedures and legislation. Determine alone which option is the best for a particular situation.

  • Implement efficiency plans for logistics operations

    Implement efficiency plans developed by managers in facilities. Use techniques, resources, and training in order to improve workplace efficiency.

  • Assign vehicles in accordance with requirements

    Assign vehicles after assessing the level of demand in relation to the frequency intended, and the structure of the location. Determine the appropriate vehicle for the service intended.

  • Plan road fleet maintenance

    Assess the yearly programme for fleet maintenance; execute fleet maintenance activities without disturbing regular operations.

  • Coordinate road haulage operations

    Plan and coordinate road haulage, distribution, and passenger transport operations; ensure that passengers and goods reach their destinations in a safe and timely manner.

  • Use different communication channels

    Use various types of communication channels such as verbal, handwritten, digital and telephonic communication with the aim of constructing and sharing information and ideas.

  • Focus on service

    Actively look for efficient ways to help people.

  • Develop efficiency plans for logistics operations

    Elaborate and implement plans in order to increase efficiency and reduce waste during logistics operations.

  • Coordinate transport fleet

    Coordinate and supervise transport fleet in all of its traffic functions; maintain service levels while keeping costs at a minimum.

  • Coordinate transport staff training

    Coordinate staff training in relation to modification of routes, schedules, or new procedures they must follow in the course of their duties.

  • Analyse transportation costs

    Identify and analyse transportation costs, service levels and availability of equipment; make recommendations and take preventive/corrective measures.

  • Plan vehicle replacement

    Plan and organise the replacement of vehicles after evaluating the fleet; ensure that regular operations remain unaffected.

  • Analyse reports provided by passengers

    Analyse reports submitted by passengers (i.e. on unforeseen occurrences or incidents such as vandalism or theft) in order to inform strategic decision making.

  • Manage the customer experience

    Monitor, create and oversee customer experience and perception of brand and service. Ensure pleasant customer experience, treat customers in a cordial and courteous manner.

  • Liaise with transportation companies

    Establish relationships with transportation companies in order to negotiate advantageous agreements for the transport of goods and livestock.

Optional knowledge and skills

distribute technical information on operation of vehicles green logistics