Profession road transport division manager

Road transport division managers maintain control of processes relating to vehicles, staff, customers, routes, and contracts.

Personality Type

• Enterprising / Conventional

Knowledge

• Passenger transport regulations

  Have knowledge of passenger transport conventions and regulations.

• Road transport legislation

  Know road transport regulations at regional, national, and European level in matters of safety and environmental requirements.

• Road traffic laws

  Understand road traffic laws and the rules of the road.

Skills

• Exert a goal-oriented leadership role towards colleagues

  Embrace a leadership role in the organisation and with colleagues as to provide coaching and direction to subordinates aiming at the achievement of specific objectives.

• Analyse transportation costs

  Identify and analyse transportation costs, service levels and availability of equipment; make recommendations and take preventive/corrective measures.

• Maintain relationships with government agencies

  Establish and maintain cordial working relationships with peers in different governmental agencies.

• Address problems critically

  Identify the strengths and weaknesses of various abstract, rational concepts, such as issues, opinions, and approaches related to a specific problematic situation in order to formulate solutions and alternative methods of tackling the situation.

• Develop passenger outreach strategies

  Provide outreach and services to diverse and underserved groups.

• Control financial resources

  Monitor and control budgets and financial resources providing capable stewardship in company management.

• Use different communication channels

  Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

• Develop urban transport studies

  Study the demographic and spatial characteristics of a city in order to develop new mobility plans and strategies.

• Focus on passengers

  Transport passengers to their destination in a safe and timely fashion. Provide appropriate customer service; inform passengers in the event of unexpected situations or other incidents.

• Communicate with stakeholders to anticipate increases in demand for transport

  Communicate with city services and event organisations to anticipate increases in the demand for transportation in order to maintain customer service standards and avoid disruptions.

• Make independent operating decisions

  Make immediate operating decisions as necessary without reference to others, taking into account the circumstances and any relevant procedures and legislation. Determine alone which option is the best for a particular situation.

• Manage personnel

  Hire and train employees to increase their value to the organisation. This includes a range of human resources activity, developing and implementing policies and processes to create an employee-supportive work environment.

• Manage company fleet

  Manage and maintain company fleet by selecting equipment, dispatching units, performing maintenance, and managing costs.

• Analyse road traffic patterns

  Determine the most efficient road traffic patterns and peak times in order to increase schedule efficiency.

• Develop mobility programmes

  Develop new mobility programs and policies and improve existing ones by increasing their effectiveness.

• Manage a team

  Ensure clear and effective channels of communication across all departments within the organisation and support functions, both internally and externally ensuring that the team is aware of the standards and objectives of the department/business unit. Implement the disciplinary and grievance procedures as required ensuring that a fair and consistent approach to managing performance is consistently achieved. Assist in the recruitment process and manage, train and motivate employees to achieve/exceed their potential using effective performance management techniques. Encourage and develop a team ethic amongst all employees.

• Think analytically

  Produce thoughts using logic and reasoning in order to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Give instructions to staff

  Give instructions to subordinates by employing various communication techniques. Adjust communication style to the target audience in order to convey instructions as intended.

• Develop efficiency plans for logistics operations

  Elaborate and implement plans in order to increase efficiency and reduce waste during logistics operations.

• Exercise stewardship

  Exercise stewardship to ensure the efficient and responsible planning and management of resources.

• Prepare transportation routes

  Prepare routes by chosing the best possible way and foresee adjustments in case of need, by providing additional running time or adapting capacity and timing in response to changes in circumstances, thereby ensuring an efficient use of resources and achievement of customer relations goals.

• Coordinate transport fleet

  Coordinate and supervise transport fleet in all of its traffic functions; maintain service levels while keeping costs at a minimum.

• Analyse customer service surveys

  Analyse results from surveys completed by passengers/customer; analyse results to identify trends and draw conclusions.

Optional knowledge and skills

Source: Sisyphus ODB