Profession rooms division manager
Rooms division managers are in charge of managing and coordinating a team of employees at front desk, reservations, housekeeping and maintenance departments.
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- Enterprising / Conventional
- Manage staff
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
- Manage hospitality revenue
Oversee a hospitality revenue by understanding, monitoring, predicting and reacting to consumer behaviour, in order to maximise revenue or profits, maintain budgeted gross profit and minimise expenditures.
- Ensure cross-department cooperation
Guarantee communication and cooperation with all the entities and teams in a given organisation, according to the company strategy.
- Forecast occupancy demand
Predict the number of hotel rooms that will be booked, schedule occupancies and estimate demand forecast.
- Maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Coordinate activities across hospitality rooms division
Lead activities among maintenance staff, reception staff and housekeeping in a hospitality establishment.
- Coordinate redecoration of hospitality establishment
Lead redecoration of hospitality establishment by staying up to date with trends in decoration, fabrics and textiles and implementing necessary changes in order to meet changing desires and expectations.
- Assess cleanliness of areas
Evaluate cleanliness of areas in order to make sure that they are clean and presentable for customers.
- Manage inspections of equipment
Monitor formal or official viewings and examinations in order to regularly test and inspect property and equipment.
- Develop working procedures
Create standardised series of actions of a certain order to support the organisation.
- Schedule shifts
Plan staff time and shifts to reflect the demands of the business.
- Manage health and safety standards
Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.
- Manage front operations
Monitor daily scheduling of room bookings, following quality standards and resolving special situations in front operations.
- Train reception staff
Instruct the reception staff in order to make sure the staff can execute their tasks adequately, efficiently and according to guidelines.
- Monitor financial accounts
Handle financial administration of your department, keep the costs down to only necessary expenses and maximise the revenues of your organisation.
- Manage maintenance operations
Oversee maintenance activities, making sure that staff is following procedures and ensuring routine and periodic refurbishment and maintenance activities.
- Present reports
Display results, statistics and conclusions to an audience in a transparent and straightforward way.
- Comply with food safety and hygiene
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
- Manage budgets
Conduct cost estimates and budget planning. Monitor the budget, as well as costs and expenses. Forecast the budget development continuously. Report on the budget.
- Handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Optional knowledge and skillscarry out end of day accounts think analytically train employees deal with arrivals in accommodation process reservations greet guests process booking identify customer's needs deal with departures in accommodation supervise housekeeping operations monitor work for special events maintain customer records
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