Profession sales engineer
Sales engineers provide technical customisation of products based on customers requests and needs (mainly heavy duty), such as building equipment. They take care of business to business contact and assume responsibility for complex repairs and maintenance process.
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- Enterprising / Realistic
- Consumer protection
The current legislation applicable in relation to the rights of consumers in the marketplace.
- Issue sales quotations for repairs or maintenance
Issue sales quotes, allowing potential customers to see which costs would be involved for the work or services they would like to have done.
- Keep up-to-date on manufacturer's policies
Stay up-to-date on manufacturer warranty and policy procedures; communicate with factory representatives.
- Check finished vehicles for quality control
Perform quality control on finished vehicles; make sure that quality standards have been achieved.
- Apply health and safety standards
Adhere to standards of hygiene and safety established by respective authorities.
- Implement sales strategies
Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.
- Carry out parts purchasing
Order specific parts required for maintenance and repair of a wide variety of vehicles.
- Maintain parts inventory
Maintain stock levels in accordance with organisation procedures and policies; estimate upcoming supply needs.
- Coordinate automotive repair and maintenance service
Coordinate the repair and maintenance services for automobiles and pursue the maximum usage of automotive repair equipment.
- Apply territory planning
Plan the most cost-effective coverage of a sales territory with the available sales resources. Take into account prospect numbers, density, and buying patterns.
- Achieve sales targets
Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.
- Provide customer follow-up services
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
- Negotiate sales contracts
Come to an agreement between commercial partners with a focus on terms and conditions, specifications, delivery time, price etc.
- Provide customer information related to repairs
Inform customers about necessary repairs or replacements, discuss products, services and costs, include accurate technical information.
- Calculate costs of repair operations
Calculate material and labour costs of repair operations; understand appropriate computer programmes.
- Maintain customer records
Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.
- Prospect new customers
Initiate activities in order to attract new and interesting customers. Ask for recommendations and references, find places where potential customers can be located.
- Build business relationships
Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.
- Implement marketing strategies
Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
- Manage vehicle services' financial resources
Control the costs concerning the salaries of employees, the equipment needed for repair and maintenance, insurance, stock, purchasing new components, etc.
- Advise customers on motor vehicles
Provide customer advice on motor vehicles, and possible options and accessories; communicate clearly and politely.
- Ensure compliance with warranty contracts
Implement and monitor repairs and/or replacements by the supplier in compliance with warranty contracts.
- Maintain vehicle records
Maintain vehicle records by accurately recording service operations and repairs.