Profession sales engineer

Sales engineers provide technical customisation of products based on customers requests and needs (mainly heavy duty), such as building equipment. They take care of business to business contact and assume responsibility for complex repairs and maintenance process.

Personality Type

• Enterprising / Realistic

Knowledge

• Consumer protection

  The current legislation applicable in relation to the rights of consumers in the marketplace.

Skills

• Advise customers on motor vehicles

  Provide customer advice on motor vehicles, and possible options and accessories; communicate clearly and politely.

• Maintain vehicle records

  Maintain vehicle records by accurately recording service operations and repairs.

• Implement sales strategies

  Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.

• Build business relationships

  Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.

• Implement marketing strategies

  Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.

• Provide customer follow-up services

  Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

• Prospect new customers

  Initiate activities in order to attract new and interesting customers. Ask for recommendations and references, find places where potential customers can be located.

• Carry out parts purchasing

  Order specific parts required for maintenance and repair of a wide variety of vehicles.

• Negotiate sales contracts

  Come to an agreement between commercial partners with a focus on terms and conditions, specifications, delivery time, price etc.

• Maintain parts inventory

  Maintain stock levels in accordance with organisation procedures and policies; estimate upcoming supply needs.

• Issue sales quotations for repairs or maintenance

  Issue sales quotes, allowing potential customers to see which costs would be involved for the work or services they would like to have done.

• Manage vehicle services' financial resources

  Control the costs concerning the salaries of employees, the equipment needed for repair and maintenance, insurance, stock, purchasing new components, etc.

• Coordinate automotive repair and maintenance service

  Coordinate the repair and maintenance services for automobiles and pursue the maximum usage of automotive repair equipment.

• Maintain customer records

  Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.

• Ensure compliance with warranty contracts

  Implement and monitor repairs and/or replacements by the supplier in compliance with warranty contracts.

• Calculate costs of repair operations

  Calculate material and labour costs of repair operations; understand appropriate computer programmes.

• Keep up-to-date on manufacturer's policies

  Stay up-to-date on manufacturer warranty and policy procedures; communicate with factory representatives.

• Apply territory planning

  Plan the most cost-effective coverage of a sales territory with the available sales resources. Take into account prospect numbers, density, and buying patterns.

• Check finished vehicles for quality control

  Perform quality control on finished vehicles; make sure that quality standards have been achieved.

• Achieve sales targets

  Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.

• Provide customer information related to repairs

  Inform customers about necessary repairs or replacements, discuss products, services and costs, include accurate technical information.

• Apply health and safety standards

  Adhere to standards of hygiene and safety established by respective authorities.

Optional knowledge and skills

Source: Sisyphus ODB