Profession sales processor

Sales processors handle sales, select channels of delivery, execute orders and inform clients about dispatching and procedures. They communicate with clients in order to address missing information and/or additional details.

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Personality Type

  • Enterprising / Conventional

Knowledge

  • Characteristics of services

    The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.

  • Sales activities

    The supply of goods, sale of goods and the related financial aspects. The supply of goods entails the selection of goods, import and transfer. The financial aspect includes the processing of purchasing and sales invoices, payments etc. The sale of goods implies the proper presentation and positioning of the goods in the shop in terms of acessibility, promotion, light exposure.

  • Characteristics of products

    The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.

Skills

  • Ensure customer focus

    Attitude that puts customers at the centre of the business in all cases.

  • Process data

    Enter information into a data storage and data retrieval system via processes such as scanning, manual keying or electronic data transfer in order to process large amounts of data.

  • Process order forms with customer's information

    Obtain, enter and process customers' names, addresses and billing information.

  • Present reports

    Display results, statistics and conclusions to an audience in a transparent and straightforward way.

  • Use different communication channels

    Use various types of communication channels such as verbal, handwritten, digital and telephonic communication with the aim of constructing and sharing information and ideas.

  • Work independently in sales

    Develop one's own methods of operating with little to no supervision. Sell products, communicate with clients, and coordinate sales while working independently of others. Depend on one's self to perform day-to-day tasks.

  • Meet deadlines

    Ensure operative processes are finished at a previously agreed-upon time.

  • Have computer literacy

    Utilise computers, IT equipment and modern day technology in an efficient way.

  • Perform multiple tasks at the same time

    Execute multiple tasks at the same time, being aware of key priorities.

  • Provide customer follow-up services

    Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

  • Provide customers with order information

    Provide order information to customers by telephone or e-mail; clearly communicate about price ratings, shipping dates and possible delays.

  • Provide information

    Ensure quality and correctness of provided information, depending on the type of audience and context.

  • Issue sales invoices

    Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.

  • Process payments

    Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.

Optional knowledge and skills

multimodal transport logistics negotiate sales contracts show diplomacy company policies electronic communication speak different languages customer service supply chain principles create solutions to problems channel marketing e-commerce systems

Common job titles

  • Customer service representative - work from home full time
  • Sales representative - redistribution
  • Outside sales consultant (eastern north carolina)
  • Account representative - chemicals
  • Territory sales manager
  • National accounts manager
  • Remote client account manager
  • Account executive - houston
  • Sales representative
  • Associate sales representative