Profession sales processor

Sales processors handle sales, select channels of delivery, execute orders and inform clients about dispatching and procedures. They communicate with clients in order to address missing information and/or additional details.

Personality Type

• Enterprising / Conventional

Knowledge

• Sales activities

  The supply of goods, sale of goods and the related financial aspects. The supply of goods entails the selection of goods, import and transfer. The financial aspect includes the processing of purchasing and sales invoices, payments etc. The sale of goods implies the proper presentation and positioning of the goods in the shop in terms of acessibility, promotion, light exposure.

• Characteristics of services

  The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.

• Characteristics of products

  The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.

Skills

• Provide customers with order information

  Provide order information to customers by telephone or e-mail; clearly communicate about price ratings, shipping dates and possible delays.

• Provide information

  Ensure quality and correctness of provided information, depending on the type of audience and context.

• Have computer literacy

  Utilise computers, IT equipment and modern day technology in an efficient way.

• Work independently in sales

  Develop one's own methods of operating with little to no supervision. Sell products, communicate with clients, and coordinate sales while working independently of others. Depend on one's self to perform day-to-day tasks.

• Present reports

  Display results, statistics and conclusions to an audience in a transparent and straightforward way.

• Process order forms with customer's information

  Obtain, enter and process customers' names, addresses and billing information.

• Perform multiple tasks at the same time

  Execute multiple tasks at the same time, being aware of key priorities.

• Process data

  Enter information into a data storage and data retrieval system via processes such as scanning, manual keying or electronic data transfer in order to process large amounts of data.

• Meet deadlines

  Ensure operative processes are finished at a previously agreed-upon time.

• Process payments

  Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.

• Ensure customer focus

  Attitude that puts customers at the centre of the business in all cases.

• Provide customer follow-up services

  Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

• Use different communication channels

  Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

• Issue sales invoices

  Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.

Optional knowledge and skills

Source: Sisyphus ODB