Profession Sales representative
Sales representatives sell goods or services (of the company they represent) to customers, e.g. industry, business and professional establishments, and wholesale or retail outlets.
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Tasks sales representative
- Identify potential customers e.g. by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
- Contact and visit potential customers.
- Maintain and develop relationships with existing customers.
- Give presentations, demonstrate products and show samples or catalogues.
- Discuss customer requirements and advise them on the capabilities and limitations of the goods or services being sold, and make recommendations.
- Quote prices, credit or contracts terms, warranties, delivery dates and other bid specifications, and prepare sales contracts for orders obtained.
- Negotiate prices and terms of sales and service agreements.
- Arrange for delivery and installation of goods and provision of services, if appropriate.
- Handle customer complaints and resolve any problems.
- Maintain records of customers and sales.
- Stay abreast of advances in product or field, and monitor market conditions and competitors' activities.
- Collaborate with colleagues, e.g. to exchange information about selling strategies, sales trends, or to make suggestions about new products or improvements to existing products.
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