Profession second-hand goods specialised seller
Second-hand goods specialised sellers sell second-hand goods such as books, clothes, appliances etc. in specialised shops.
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- Enterprising / Conventional
- E-commerce systems
Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.
- Characteristics of products
The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
- Characteristics of services
The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.
- Sales argumentation
Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.
- Product comprehension
The offered products, their functionalities, properties and legal and regulatory requirements.
- Organise storage facilities
Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.
- Improve conditions of second-hand merchandise
Re-condition the state of the second-hand merchandise to be sold
- Provide customer follow-up services
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
- Identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
- Demonstrate products' features
Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.
- Provide customer guidance on product selection
Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.
- Carry out active selling
Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.
- Issue sales invoices
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
- Plan aftersales arrangements
Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.
- Carry out order intake
Take in of purchase requests for items that are currently unavailable.
- Process refunds
Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.
- Prevent shoplifting
Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.
- Sell second-hand merchandise
Sell second-hand goods by promoting the available merchandise in the store.
- Operate cash register
Register and handle cash transactions by using point of sale register.
- Monitor stock level
Evaluate how much stock is used and determine what should be ordered.
- Organise product display
Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.
- Use different communication channels
Use various types of communication channels such as verbal, handwritten, digital and telephonic communication with the aim of constructing and sharing information and ideas.
- Maintain store cleanliness
Keep the store tidy and clean by hovering and mopping.
- Carry out products preparation
Assemble and prepare goods and demonstrate their functionalities to customers.
- Guarantee customer satisfaction
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
- Ensure compliance with legal requirements
Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.
- Check the potential of second-hand merchandise
Choose from the incoming merchandise the approapriate goods worth selling.
- Examine merchandise
Control items put up for sale are correctly priced and displayed and that they function as advertised.
- Stock shelves
Refill shelves with merchandise to be sold.
- Apply numeracy skills
Practise reasoning and apply simple or complex numerical concepts and calculations.